Sr Cloud Solution Architect, Agentic AI

We are looking for a Sr. Cloud Solution Architect, Agentic AI who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

This position is less than 25% travel.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Responsibilities

Responsibilities

Be a Trusted Advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.

Drive Customer Success: Lead architectural design, engaging business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.

Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.

Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.

Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.

Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.

Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.

4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.