Telecommunications Operator

• To provide communications by way of a computerized telephone network including various automated systems for Saint Anthony Hospital and its affiliates.
• To communicate and safeguard pertinent confidential information in a professional manner.
• To implement procedures designed for immediate responses to alarms, disasters, and emergency situations.

Essential Functions:

• Facilitates telephone communications including managing all telephone calls in a professional customer-services fashion, answering all calls by the third ring. Using other integrated PC based systems.
• Maintains daily logs/records as assigned by the Manager for on-call schedules, emergencies, and pagers. Report all telecom system discrepancies to the department manager.
• Monitors alarms and implements the appropriate functions designed for emergency responses in a timely manner as described in department policies and procedures.
• Schedule hospital department appointments.
• Perform and maintain screen maintenance for Administrative and Medical Staff, information on an on-line system.
• Assist with training of new employees and cross training of existing staff members in relation to communicating accurate, appropriate information to maintain the on-line database.
• Performs alternate pager transactions as required. Maintains and provides system administration as authorized to the automated systems and related database. During down times, able to assist in other departmental projects and maintenance as needed., Position Title:# #Telecommunication Operator Part Time Evening/Night RotatingShift Compensation: $17.05hr - $22.19hr The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles. Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care. As part of Saint Anthony Hospital#s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at#focalpointchicago.org Position Summary #To provide communications by way of a computerized telephone network including various automated systems for Saint Anthony Hospital and its affiliates. To communicate and safeguard pertinent confidential information in a professional manner. To implement procedures designed for immediate responses to alarms, disasters and emergency situations. Responsibilities 1. Facilitate telephone communications, including managing all telephone calls in a professional customer service style, and answering all calls by the third ring. Using other integrated PC-based systems. 2. Maintains daily logs/records assigned by the Manager for on-call schedules, emergencies, and pagers as well as reporting all telecom system discrepancies to the department manager. 3. Monitors alarms and implements the proper functions designed for emergency responses in a prompt manner as described in department policies and procedures. 4. Schedule hospital department appointments. 5. Perform and support screen maintenance for Administrative and Medical Staff, information on an online system. 6. Aid in training new employees and cross-train existing staff members in relation to#communicating correct#proper information to support the online database. 7. Perform alternate pager transactions as needed. Maintains and provides system administration as authorized for the automated systems and related database. During downtime, be able to aid in other departmental projects and maintenance as needed. Marginal Functions: * Performs both essential and marginal job functions in a safe manner as named by Saint Anthony Hospital and the respective department while adhering to the Hospital#s confidentiality norms and standards. Actively and consistently shows the core values of Saint Anthony Hospital in all interactions with others. * Assumes responsibility for knowing and keeping established hospital and departmental goals, policies/procedures including general sanitation, safety, environmental and infection control standards. * Participate in

• Ability to demonstrate written and verbal communication skills in English and Spanish
• Basic Computer knowledge (Microsoft Word/Excel)
• Excellent communication and customer service skills
• Ability to handle high volumes of incoming calls
• Professional and courteous telephone etiquette
• Previous experience as operator preferred
• Ability to type 30 wpm preferred
• Able to switch between multiple priorities effectively (multi-tasking)
• Previous Hospital Call Center experience preferred
• Work with others collaboratively, cooperatively and in the spirit of teamwork., performance activities including problem identification, data collection, solution choice, implementation and evaluation. Also, aids in the care and maintenance of departmental equipment and supplies as appropriate. * Participate in staff meetings and other services, meetings or committees as needed. * Keeps current with Saint Anthony Hospital activities by reading memos and incorporating information into daily work practice and endorsement of the shifts that follow. Work Experience: One to three years of experience. Position Qualifications: Ability to demonstrate written and verbal communication skills in English and Spanish. Basic computer knowledge (Microsoft Word/Excel). Excellent communication and customer service skills. Ability to handle high volumes of incoming calls. Professional and courteous telephone etiquette. Previous experience as an operator preferred. Ability to type 30 wpm preferred. Able to switch between multiple priorities effectively

• Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
• Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
• Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
• Saint Anthony Hospital employs and teaches some of the city’s brightest, most innovative resident physicians and medical students., (multitasking). Previous Hospital Call Center experience preferred. Work with others collaboratively, cooperatively and in the spirit of teamwork. Benefits: Comprehensive Health Insurance Plans (Medical, Dental, Vision) Coverage begins on new hires on the first day Employer matching retirement plans Free parking Basic # Supplemental Life Insurance/Accidental Death # Dismemberment Insurance Saint Anthony Hospital Highlights: Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a mission-driven, community-focused approach. Competitive Salaries: Earn a strong, market-aligned compensation package. Innovative Environment: Be part of a soon-to-come transformation as we transition into a new, next-generation healthcare campus. Collaborative Culture: Join a close-knit team that values communication, teamwork, and mutual support. Professional Growth: Build your skills in an organization that invests in its people and

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.