Digital Experience Specialist

Liaison Creative + Marketing is hiring a Digital Experience Specialist. The role focuses on shaping enterprise web experiences, establishing UX standards, and scaling design practices across cross-functional teams. Part UX advisor, part process builder, and part governance, this role transforms complex digital experiences into intuitive, scalable solutions that improve the customer experience. If you have worked in an environment where your visual sensibilities, project management skills, and ability to ask the right questions to capture clear goals for web page experiences, this could be a great fit. This role is located in Austin, Texas, or San Jose, California, and requires candidates to be in one of those areas to be considered.

• Digital Experience Strategy & Optimization:
• Develop and optimize digital experiences aligned with business objectives, customer needs, and UX standards, shaping content hierarchy, information architecture, and user journeys so product information reads clearly on the web.
• Lead discovery conversations to clarify audiences, customer tasks, business goals, and measures of success before page structures or solutions are defined.
• Partner with stakeholders through page frameworks and intake briefs that guide subject matter experts toward clear, consistent, accurate content.
• Stakeholder Collaboration & Communication:
• Serve as a digital experience partner for assigned business units and marketing stakeholders.
• Build productive relationships, understand business priorities, and translate stakeholder needs into actionable content plans.
• Present recommendations, navigate feedback, and constructively challenge requests to improve digital experience effectiveness.
• Project & Task Management:
• Manage digital initiatives from requirements gathering through review, approval, publication, and completion, partnering with design, development, and content strategy teams.
• Proactively communicate progress, identify blockers, and resolve issues.
• Digital Experience & Scalability:
• Collaborate with UX and design teams to ensure content supports intuitive, consistent, customer-centered experiences.
• Apply established content guidelines, templates, and digital experience standards, identifying opportunities to improve content clarity, organization, and effectiveness.
• Maintain documentation of content standards, templates, reusable frameworks, and governance guidelines, and share updates with the teams who rely on them.

• 3 to 5 years of hands-on experience in UX, web content, or web project management, including exposure to page templates or content frameworks used by authors across multiple business units.
• Experience running discovery or intake with internal clients, turning loosely defined requests into structured briefs that define audience and success measures before any page was built.
• Experience documenting templates, accessibility requirements, or design system standards and kept current as frameworks changed.
• Fluency in web writing fundamentals (information architecture/taxonomy), including heading levels, scannable page structure, and recommendations on how to present copy for digital display
• Comfort guiding change, presenting a recommendation to a product owner, steering a one-off page request toward an existing template, or rolling out an updated template version based on expanded product needs.
• A talent for presenting recommendations, influencing decisions, and constructively clarifying requests while guiding stakeholders through process, * Skilled in Word, PowerPoint, and Excel
• Figma, Confluence, SharePoint, and Storybook are nice-to-have skills but not necessary
• Basic understanding of the functions of a CMS
• Project Management software basics

• Full employee benefits package includes 100% Liaison-paid medical and dental insurance
• Paid vacation/sick and holiday leave
• 401k program with company matching
• Liaison-paid Short- and long-term disability insurance
• Paid group term life insurance
• Optional supplemental insurance and life coverage
• Optional Pet Insurance
• Bright Wellness Program
• Those enrolled in our medical plan get free access to an Employee Assistance Program.