Testing Center Technician

The Testing Center Technician oversees reception, intake, test administration, security implementation and record-keeping for students and community members taking exams and tests administered at SFCC Testing Center. Maintains software and workstations. The Testing Center Technician does not supervise staff but does contribute to supervision of student employees., * Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.

• Serves as a point of contact of staff, faculty, and other institutions to ensure that all exam scheduling requests and testing processes are conducted efficiently for their students.
• Partners with Department staff and faculty to help students navigate their testing requirements and processes.
• Maintains detailed testing records and oversees the secure storage of all test materials at the Testing Center.
• Contributes to supervision and training of student Testing Center employees.
• Assists the testing team to maintain and troubleshoot all software on workstations.
• Solves scheduling and student problems to ensure a smooth experience for test takers.
• Answers telephone and greets’ visitors to provide accurate general and test-specific information and assistance.

• Skills in test score interpretation and one-to-one communication with students and community members.
• Skill in use and trouble-shooting for current testing software.
• Ability to stay calm when dealing with anxious testers.
• Ability to be efficient and focused in a fast-paced multi-faceted testing environment.
• Ability to manage multiple reception proctoring and clerical responsibilities seamlessly.
• Ability to provide quality customer service.

Minimum Qualifications:

• High School Graduation or GED. One (1) year of experience in student services, education or closely related field. *

Preferred Qualifications

• Experience with current testing software, such as PearsonVue and Praxis.
• Bilingual (Spanish/English).

Physical Demands and Working Conditions:

• Sitting for extended periods of time.
• Repetitive hand motions and prolonged use of computer.
• May be required to lift up to 20 pounds.
• Work is normally performed in a typical interior/ office work environment.

Salary Grade: CS112 Minimum starting pay rate: $18.23 Final offer will be based on relevant experience, education, and other applicable factors.

Instructions to Applicants: A complete application package must include the following required documents. Please upload documents to the Resume Drop Box section of your application. Incomplete application packages will not be reviewed

Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC’s mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community!