Help Desk/Desktop Support Analyst

• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.
• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.
• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.
• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.
• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.
• Administer user accounts and access permissions in directory services and other internal platforms as needed.
• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.
• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.
• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.

• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs. Requirements - Minimum of 2 years of experience in technical support, desktop support, help desk, or a similar IT support role.
• At least 5 years of experience in a customer-facing or service-oriented position.
• Working knowledge of Windows 10, Microsoft Windows environments, and macOS systems.
• Hands-on ability to troubleshoot common hardware, software, and peripheral issues effectively.
• Familiarity with Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint, and Teams.
• Experience working with Active Directory, user account administration, and service desk ticket management.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Strong communication, problem-solving, and organizational skills with a consistent customer-first approach. Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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