Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.juju.com

Tech stack

4G (Telecommunication) CAN Bus Ethernet Firmware Networking Hardware Software Engineering Wi-Fi Technology Backend Smartgrid

Job description

• Real-Time Troubleshooting: Diagnose and resolve issues for EV chargers:
• Electronic controls, power modules, peripheral components such as circuit breakers, fans, wiring harness (loose connections, broken or damaged wires etc.)
• backend management platforms, and networking equipment (Wi-Fi, Ethernet, 4G/5G).
• Field Support: off and onsite diagnostics, repair, verification and configuration.
• Commissioning & Training - Conduct commissioning, operation and maintenance training of new installation. Expectation is customers must be able to support themselves after training.
• Incident Management: Monitor site performance proactively to identify anomalies before they lead to downtime.
• Technical Documentation: Maintain detailed case records and contribute to the internal knowledge base and field support manuals.
• Cross-Functional Collaboration: Work closely with the R&D and Engineering teams to escalate complex bugs and provide feedback on product improvements.

Requirements

• 3-5+ years in technical support, field service, or systems troubleshooting. Experience in industrial battery charging, high efficiency chargers, IoT and power electronics is required.
• Strong experience in electronics systems, diagnosing hardware, firmware and software issues
• Technical Knowledge: Deep understanding of AC/DC power, high/low voltage systems, controls and the ability to read electrical schematics.
• Strong grasp of networked hardware
• Must Have Skills: A “customer-first” mindset with the ability to remain calm while helping a client whose operations are stalled by a product failure.
• Education: AAS or BS in Electronics Technology, Engineering, or a related field., * Knowledge of EVSE standards (e.g., OCPP, ISO 15118).
• Knowledge of battery charging protocols (CAN Bus), lead acid battery charging basics and BMS
• Electrical certifications or previous experience with renewable energy/smart grid technology.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com

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