Systems Administrator

Under the direction of the IT Manager, the Systems Administrator supports Mountain Line’s mission by maintaining and improving Mountain Line’s computer systems and networks including storage, backup, cloud, and VOIP, ensuring their efficient and secure operation, and providing technical support to users., * Manages data backup routines; ensures backup jobs are complete and verified; rotates backup tapes to off-site location.

• Performs server installation, configuration, upgrades, security, maintenance, and monitoring, including in virtualized and cloud environments.
• Monitors system performance and implements solutions to improve efficiency.
• Diagnoses and resolves server and network hardware and software issues, including bottleneck concerns.
• Performs routine maintenance tasks, such as applying patches and updates, and ensures system backups are functioning properly.
• Manages user accounts, permissions, and security settings.
• Documents work order requests and resolutions in the help desk system.
• Maintains inventory of server and network equipment and parts.
• Provides individual and group training on the use of computers, peripherals, cell phones/tablets, and a variety of general and transit-specific software applications.
• Stays current with industry trends through training, research, and use of test environments.
• Conducts web conferences for Mountain Line’s Board of Directors and Transit Advisory Committee meetings.
• Secures configuration and implementation of network, wireless, server (physical and virtualized), cloud, and VoIP infrastructure with guidance from the IT Manager.
• Performs troubleshooting, diagnosis, and resolution of network, wireless, server (physical and virtualized), cloud, VoIP, and on-vehicle technology issues in a timely, non-disruptive manner.
• Identifies and patch security vulnerabilities.
• Monitors security logs and alerts and respond to security incidents.
• Performs other duties of similar nature as assigned.
• Serves as backup for IT Specialist and IT Intern.
• Provides emergency Support 24x7x365.

Attendance Attendance should be regular and predictable. General employment policies regarding vacation, sick, and unpaid leave apply. Working on day off, outside of business hours, and overtime will occasionally be required.

Confidentiality This position must uphold the highest standards of confidentiality and data security. In this role, you will have access to sensitive company, client, and user information. You are expected to handle all data with strict confidentiality, adhering to company policies, industry regulations, and legal requirements.

Knowledge, Skills, and Abilities Knowledge

• Server hardware, operating systems, software, and peripherals.
• IT inventory control procedures and best practices.
• Microsoft technologies:
• Azure/Entra- Entra ID, Azure AD Connect
• Azure File Shares W/Identity Access Control (IAM)
• Microsoft Azure Recovery Services (MARS), Microsoft Azure Backup Server (MABS)
• Azure Enterprise Applications W/Single-Sign On (SSO) Office 365

• -Exchange Online, Outlook, Teams, Teams Voice/VoIP

• OneDrive
• Active Directory
• Certificate Authority
• PowerShell
• Windows Server Operating Systems
• Hyper-V
• Cisco Catalyst switches - VLANs & ACLs.
• Meraki access points, switches, and firewalls.
• CradlePoint mobile routers, This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be required to perform any other job-related duties as requested by management.

• Excellent customer service.
• Patient, approachable, and flexible.
• Organized and attentive to detail.
• Analyze, troubleshoot, and resolve problems associated with servers, hardware, and software.
• Comprehend complex written and verbal instructions.
• Communicate clearly with staff, vendors, and other agencies.
• Demonstrate effective decision making and time management.
• Establish effective working relationships with a culturally diverse population.
• Participate in on-call rotation, including weekends and holidays.

Working Conditions, Exposure to Risks, and Physical Dangers This is a hands-on job. This position has a work environment with only occasional (20%-40 %) hazards or obstacles. There is a moderately low level of personal risk encountered while performing assigned work. Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, and dirty conditions. The employee is frequently required to sit, talk, or hear; use repetitive hand motions; handle or feel; and stand, walk, reach, bend, stoop, or lift up to five pounds regularly. Infrequently, moving materials weighing up to 25 pounds may be required. Incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines, including the use of safety gear as necessary.

Educational Requirements

• Bachelor’s degree in information systems or related field.
• Similar Work Experience3+ years of related experience.

Licenses, Training, and/or Certifications Required:

• Valid Arizona Driver’s License.
• Preference will be given for industry-standard networking, system administration, and/or cyber security certifications.

Substitution: Any combination of education, experience, and training that provides the required knowledge, abilities, and skills to perform the duties of the position.