Release Specialist I

Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions? United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success. As a Release Specialist, you’ll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. You’ll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call. If you’re a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you! What You’ll Do

• Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service.
• Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
• Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
• Accurately process releases in the UR2 system of record.
• Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
• Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
• Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
• Help maintain a team call abandonment rate of 5% or less.
• Follow established procedures and support operational initiatives.

• High school diploma or equivalent preferred.
• Previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Proficient computer skills and ability to navigate multiple systems simultaneously.
• Intermediate 10-key skills.
• Excellent attention to detail, organizational skills, and time management.
• Ability to manage a high volume of calls while maintaining accuracy and professionalism.
• Strong multitasking, critical thinking, and problem-solving abilities.
• Ability to handle difficult customer interactions calmly and professionally.
• Ability to adapt to fluctuating workloads and changing priorities.
• Ability to work independently with minimal supervision and contribute to a team environment.
• Positive attitude and commitment to providing exceptional service.

Physical Requirements

• Ability to sit for extended periods while performing computer-based work.
• Ability to lift up to 15 pounds and perform physical tasks (e.g., stooping, bending, kneeling)
• Ability to use a computer, keyboard, mouse, and telephone throughout the workday.
• Ability to perform repetitive hand and wrist movements associated with typing and data entry.
• Ability to maintain focus and accuracy in a fast-paced office environment.

Starting pay: $18+ per hour, depending on experience.