Desktop Technical Specialist (Hybrid Workplace From Anywhere In CO)

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description
• Benefits
• Questions

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governors Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. Were building one of the nations leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how were Serving People. Serving Colorado.

Description of Job

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Are you a user-focused Desktop Technical Specialist passionate about IT and public service? We offer this exciting term-limited opportunity for a highly motivated entry-level individual who is looking to grow their skills while providing critical, targeted Tier I/II desktop support.

As our new Desktop Specialist, you will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, you will make an important contribution by empowering our users to fully utilize the technical resources available, bettering government services for the members of the Colorado community.

Some of the important duties you will perform:

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Monitor and follow up on assigned incidents/problems/change orders.
• Provide targeted support for hardware and software issues remotely and in person.
• Manage asset information systems.
• Deploy new and rebuild computers., OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed., How many years of experience do you have supporting physical computer hardware and end-users in an Enterprise environment?, * Yes, I acknowledge that it is to my benefit to include ALL of my RELEVANT experience in my application work history and I have done that here.

• No, I do not wish to include ALL of my RELEVANT experience, and I understand that this may affect a potential salary offer.

Desktop PC, Desktop PC, Team Player, Information Technology & Information Systems, Government Organizations, Technical Leadership, Desktop Administration, Technical Support, Problem Solving Skills, Government, A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.

OR

• Associates degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional.
• Knowledge of ticket-based incident support systems.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
• Experience with basic troubleshooting methodologies for hardware, software, and end-user issues.

If any of the State of Colorado positions listed in your employment history were performed as a contract employee, you MUST list the position/s, State Agency, and the name of the contracting company by whom you were paid during the contract position. If this does not apply, please type “N/A”.

10

Do you currently reside in the state of Colorado?

• Yes
• No

11

Do you currently require employer sponsorship for a Visa, employer-provided documentation to maintain your Visa, or employer participation in a program for the purposes of immigration status?

• Yes
• No

12

In the future, will you require employer sponsorship for a Visa, employer-provided documentation to maintain your Visa, or employer participation in a program for the purposes of immigration status?

• Yes
• No

Required Question

Employer State of Colorado

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities., The Governors Office of Information Technology (OIT) complies with Colorados Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer.