IT System Administration - Entry

Application review will begin immediately and the hiring manager reserves the right to make a hiring decision at any time., Schedule: Work hours are Monday to Friday, 8 am - 5 pm. This position may occasionally require a flexible schedule, including some evening, holiday, or weekend work. This is an office position based in Olympia, but may primarily work from a remote site as approved by the Executive Director., This entry level position maintains and enhances the agency’s IT systems, which include Salesforce, SharePoint, and Submittable. You will manage the agency’s software systems, such as licenses and subscriptions, along with managing agency hardware and equipment. You will work with the Deputy Director, the IT Committee, and others to configure Salesforce to meet agency reporting and program administration needs. You will be the liaison to WaTech (the state’s technology oversight agency) as well as third-party vendors like Submittable.

Who we are looking for:

An individual with a strong understanding of data management systems, especially Salesforce architecture, integrations, and APIs. You will train staff on the appropriate use of software and work with teams to design reports illustrate program and agency impact. You will manage the agency’s software licenses and physical technology assets.

Duties

Some of your specific activities:

• Manage Salesforce, Sharepoint, and Submittable content and review for compliance with policies and procedures.
• Analyze, recommend, and initiate work on system improvements.
• Establish IT procedures and apply policies.
• Assist with preparation of IT budget reports.
• Coordinate repair and maintenance services.
• Track all hardware and software in use by employees.
• Provide customer support around Salesforce, SharePoint, and Submittable access and develop trainings for new users.
• Develop clear and easy to use support documentation.
• Manage the network printer in the ArtsWA Olympia office.
• Provide record management support, ensure the agency Sharepoint system complies with state’s document retention policy, and assist in the systematic search for documents in response to public disclosure requests.
• Work with WaTech to resolve staff requests and issues., Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
• A cover letter that addresses how you meet the qualifications for this position as outlined in the job posting.
• A current resume, detailing experience and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.

Opportunity for All:

The Washington State Arts Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Systems Administration/Management, Information Technology & Information Systems, Information Systems/Technology IS/IT Administration, Systems Administration/Management, Information Technology & Information Systems, Information Systems/Technology IS/IT Administration, Strategic Planning, Salesforce.com, Microsoft SharePoint, Data Management, Four years equivalent IT experience, including demonstrated experience in problem analysis and resolution with critical business applications and securing

(Education may substitute for experience)

AND

• A minimum of two years directly supporting customers translating technical issues into plain talk, utilizing excellent verbal and written communication skills.
• A minimum of two years demonstrated experience with administration of Salesforce.

This Experience noted above can run concurrently.

OR

A Bachelor’s degree in computer science, information systems or related technical discipline, network and file structures.

AND

• A minimum of two years directly supporting customers translating technical issues into plain talk, utilizing excellent verbal and written communication skills.
• A minimum of two years demonstrated experience with administration of Salesforce.

This Experience noted above can run concurrently.

PREFERRED:

• Ability to accurately consult, analyze, diagnose and solve complex problems with multiple possible causes.
• Demonstrated experience with Microsoft 365 Suite, including SharePoint administration.
• Demonstrated experience to lead projects or efforts and technical consultation to meet the needs of customers.
• Ability to multi-task and understand cross-functional teams.
• Demonstrated experience with application programming interfaces (APIs) and/or online granting platforms., * Some or no college
• 1 year of college (30 semester or 45 quarter credits)
• Associates degree OR 2 years of college (60 semester or 90 quarter credits)
• 3 years of college (90 semester or 135 quarter credits)
• Bachelor’s degree in computer science, information systems or related technical discipline
• Bachelors degree in an unrelated field
• Masters degree in computer science, information systems or related technical discipline
• Masters degree in an unrelated field

02

How much IT experience, including demonstrated experience in problem analysis and resolution with critical business applications and securing network and file structures do you have?

• 0-11 months (less than 1 year)
• 12-23 months (at least 1 year)
• 24-35 months (at least 2 years)
• 36-47 months (at least 3 years)
• 48 months or more (at least 4 years)

03

How much experience do you have directly supporting customers translating technical issues into plain talk, utilizing excellent verbal and written communication skills?

• 0-11 months (less than 1 year)
• 12-23 months (at least 1 year)
• 24-35 months (at least 2 years)
• 36-47 months (at least 3 years)
• 48 months or more (at least 4 years)

04

How much experience do you have with administration of Salesforce?

• 0-11 months (less than 1 year)
• 12-23 months (at least 1 year)
• 24-35 months (at least 2 years)
• 36-47 months (at least 3 years)
• 48 months or more (at least 4 years)

05

Describe your experience with Salesforce architecture. If this does not apply to you, indicate “n/a” in this space., * Ability to accurately consult, analyze, diagnose and solve complex problems with multiple possible causes.

• Demonstrated experience with Microsoft 365 Suite, including SharePoint administration.
• Demonstrated experience to lead projects or efforts and technical consultation to meet the needs of customers.
• Demonstrated experience with application programming interfaces (APIs) and/or online granting platforms.
• None of these apply

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.