Technology Specialist - Strategic Accounts Group

As the Technology Specialist within Strategic Accounts Group (SAG), you will, Lead customer onboarding and implementation of John Deere Operations Center, ensuring proper account setup, machine connectivity, data integration, and system readiness.

• Provide training, coaching, and ongoing support to help customers and SAG team members confidently adopt and utilize Operations Center tools, features, and workflows, including ProService.
• Coordinate with other Deere functions to enable system changes required to meet the needs of the SAG customers account functionality
• Serve as a trusted advisor to customers, identifying opportunities to improve operational efficiency, productivity, and decision-making through connected technology solutions.
• Monitor customer adoption proactively addressing barriers and resolving issues to driving increased utilization.
• Serve as the voice of the customer within John Deere Integrated Solutions Group (ISG), advocating for product enhancements, process improvements, and solutions that increase customer satisfaction., The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company’s board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

• Working knowledge of digital construction technologies, including telematics and machine connectivity.
• Proven customer-facing experience delivering training, consulting, implementation, or technical support to customers with varying levels of technology proficiency.
• Excellent communication, problem-solving, and relationship-building skills, with the ability to translate technical concepts into practical business value for customers.
• Ability to manage multiple customer implementations and priorities, while maintaining a high level of customer satisfaction and attention to detail.
• Ability and willingness to travel up to 50%, * Experience with John Deere Operations Center, Precision Construction, SmartGrade , JDLink , or other connected construction technology solutions.
• Knowledge of construction workflows, including earthmoving, grading, site development, paving, utility installation, production measurement, and project tracking.
• Experience analyzing and utilizing equipment, productivity, and telematics data to improve customer performance and operational efficiency.
• Background in training, customer success, or technology adoption, with a demonstrated ability to drive long-term customer engagement and utilization.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s Degree in Engineering/Technology, Business/Management, Marketing, or Education ora related area of study or equivalent experience

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you’ll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$77,628.00 - $116,436.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more… many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before! Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.