Digital Gaming Product Analyst

Primary Tasks:

• Support daily digital gaming operations by monitoring system performance, responding to operational issues, and coordinating resolution efforts with internal teams and service providers.

• Monitor player activity, platform performance, and operational metrics to identify trends, risks, and opportunities for operational improvement.

• Review, investigate, and escalate player account transactions, account issues, and operational exceptions in accordance with established policies, procedures, and regulatory requirements.

• Partner with customer support, compliance, fraud, technology, and external stakeholders to ensure timely resolution of operational and player-related issues.

• Identify, document, and escalate operational, compliance, and regulatory risks while maintaining adherence to applicable gaming standards and internal controls.

• Develop, maintain, and analyze reports, dashboards, and key performance indicators related to player engagement, wagering activity, revenue, and operational performance.

• Collaborate with Digital Gaming leadership to evaluate product performance and recommend enhancements, process improvements, and player engagement initiatives.

• Participate in system testing, software releases, upgrades, and product implementations, including validation, issue tracking, and user support activities.

• Assist in the development, documentation, and maintenance of operational procedures, workflows, controls, and cross-functional communication processes.

• Perform other duties as may be assigned.

• Associate’s degree in a technical or business field or equivalent combination work experience or 2 years of directly related experience.
• Excellent interpersonal skills with the ability to build strong relationships and network with individuals at all levels.
• Self-motivated individual who can adapt quickly, communicate well, and are highly professional with a positive attitude. Ability to investigate issues, identify root causes, and coordinate resolution efforts across multiple stakeholders. *

TARGET

• Bachelor’s degree in business, Information Systems, Analytics, Gaming Operations, or related field, or 4 years of directly related experience.
• Strong interpersonal skills; build relationships across all levels and with external partners.
• Self-motivated, adaptable, and professional with clear communication and a positive attitude.
• Supports mobile gaming platforms, PAM systems, testing, troubleshooting, and operations.
• Knowledge of gaming regulations and compliance (MICS/TICS, tribal or Class II gaming preferred).
• Experience working with vendors, service providers, and cross-functional teams.