Senior Network Operations Technician

DataOne is hiring a Senior Network Operations Technician to support the network and technical infrastructure within our 24/7 mission-critical data center in Vineland, New Jersey.

In this role, you’ll provide advanced hands-on support for network connectivity, enterprise network equipment, carrier services, fiber-optic and copper infrastructure, structured cabling, CCTV, access control, and associated data center systems. You’ll troubleshoot network incidents, support infrastructure deployments and maintenance, and work closely with Network Engineering, telecommunications carriers, vendors, Facilities, Security, and other technical teams.

As a senior member of the team, you’ll also provide technical guidance to junior Network Operations Technicians and help improve network procedures, documentation, and technical standards.

What You’ll Do

• Monitor, troubleshoot, and maintain production data center network infrastructure, including switches, routers, firewalls, network appliances, and optical equipment.
• Perform Layer 1, Layer 2, and basic Layer 3 troubleshooting across connectivity, VLANs, trunking, link aggregation, routing, packet loss, latency, and interface issues.
• Install, configure, replace, and validate network equipment and perform rack-and-stack, patching, labeling, and cable-management activities.
• Support copper, single-mode, and multimode fiber infrastructure, including cross-connects, fiber troubleshooting, cleaning, inspection, and basic testing.
• Respond to network incidents, outages, and degraded services, performing advanced troubleshooting and escalating to Network Engineering, carriers, or vendors when needed.
• Coordinate carrier circuit installations, turn-ups, testing, troubleshooting, and network handoffs.
• Support network deployments, migrations, upgrades, capacity expansions, maintenance windows, and lifecycle replacement projects.
• Perform network-related remote-hands and smart-hands activities, including equipment installation, removal, relocation, and hardware replacement.
• Maintain network diagrams, port assignments, rack elevations, circuit records, SOPs, troubleshooting guides, and other technical documentation.
• Mentor junior Network Operations Technicians and provide technical guidance during troubleshooting and maintenance activities., * Full-time, on-site work within a 24/7 mission-critical data center in Vineland, New Jersey.
• Regular work within data halls, network rooms, equipment areas, and other operational areas of the facility.
• Participation in maintenance windows, emergency restoration activities, an on-call rotation, and after-hours incident response may be required.
• Travel may be required.

• Minimum 5 years of experience in network operations, network infrastructure, telecommunications, data center operations, or a related technical environment.
• Strong understanding of Ethernet networking and the TCP/IP protocol suite.
• Working knowledge of VLANs, 802.1Q trunking, STP/RSTP, link aggregation, ARP, DHCP, DNS, routing, and network segmentation.
• Experience troubleshooting enterprise switches, routers, network appliances, and physical network connectivity.
• Strong knowledge of fiber-optic and copper cabling systems, including structured cabling, patch panels, cross-connects, and carrier circuits.
• Experience using network monitoring and troubleshooting tools to diagnose connectivity, performance, and infrastructure issues.
• Ability to interpret network diagrams, rack elevations, circuit documentation, and technical procedures.
• Strong understanding of incident, problem, and change-management processes.
• Ability to troubleshoot network and infrastructure issues in a mission-critical environment.
• Strong written and verbal communication skills, attention to detail, operational discipline, and ability to work effectively across technical teams.

We recognize that experience and skills can come from different paths. Relevant professional, hands-on, educational, military, trade, and industry experience may all provide the skills and knowledge needed to succeed at DataOne., * Experience supporting large-scale or high-availability data center environments.

• Experience with Juniper Networks equipment or comparable enterprise networking platforms.
• Experience with optical networking, transceivers, fiber testing, and optical power measurement.
• Familiarity with network monitoring, Data Center Infrastructure Management (DCIM), ticketing, and configuration-management systems.
• Familiarity with ISO/IEC 27001, SOC 2, ITIL, and formal change-management practices.
• CCNA, CCNP, Network+, BICSI, or another relevant industry certification.
• Experience with Alpeta Access Control Application or Milestone Enterprise VMS.
• Familiarity with Building Management Systems (BMS).

What We Offer

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match up to 3%
• PTO
• Annual performance-based bonus opportunity
• Company equity opportunity for eligible positions

Our Commitment

DataOne provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

DataOne prohibits discrimination and harassment of any type and is committed to providing a workplace where employees and applicants are treated with respect and provided equal opportunity.