Salesforce Admin and Release Manager: Office of Innovative Technologies - UTK

Primary focus is on Release Analysis and Processes, Technical Integration, Maintenance and Application/System Architecture.

Production Support and Application/System Improvement

• Manage and maintain the Salesforce CRM architecture and strategy.
• Manage, maintain and troubleshoot all environments including sandboxes, UAT and Production.
• Work with developers to merge code branches and plan code releases.
• Partner with other System Admins on all activities and projects.
• Partner with QA leader to perform and complete QA and testing.
• Identify issues and recommend appropriate solutions.
• Identify and work with peers to correct issues in current production application systems.
• Work with clients to better understand current and future needs.
• Work with Salesforce vendor partners.

Application Development and Implementation

• Design, create, and implement custom software solutions to meet customer needs.
• Implement purchased software solutions.
• Integrate applications/systems.
• Coordinate system upgrades for purchased software solutions.
• Coordinate environmental upgrades for affected applications/systems.
• Enhance, expand and extend current application/systems to add new functionality.

Collaboration and Communication

• Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
• Effective communication to translate technical concepts for non-technical audiences.
• Team-oriented approach for working in Agile or Scrum environments.
• Mentors and provides work direction to others.

Project Management and Adaptability

• Familiarity with project management methodologies to manage tasks and timelines efficiently.
• Adaptability to learn and implement new Salesforce features or updates as they are released.
• Prioritize tasks and work in a fast-paced, evolving environment., o Experience in Salesforce Education Cloud or (Sales and Service Cloud) o Data360 o AgentForce o Voice Agent o Marketing Cloud o Mulesoft o Tableau o FormAssembly o Blackthorn o Snapet o Appinium o Github o Microsoft Azure

• Education: Bachelor’s degree; Computer/Information Sciences or related field or equivalent combination of education and experience
• Experience:
• Three years of relevant experience, or an equivalent combination of education, training, and experience.
• Three years of release analysis experience.
• Salesforce Administrator Certification
• Knowledge, Skills, & Abilities:
• Experience in Salesforce Student Success Hub, Salesforce Education Cloud, or (Sales and Service Cloud)
• Ability to complete work with limited supervision.
• Ability to quickly learn and use new technologies.
• Ability to work with and lead other team members.
• Ability to manage work time effectively.
• Strong and organized application development methodology.
• Skills in problem solving.
• Communication skills.
• Testing skills.
• Knowledge and understanding of relational database design.
• Knowledge and understanding of object-orientation.
• Solid knowledge of Microsoft Office, especially Excel and Word.
• Utilize appropriate visualization and presentation tools, such as Visio or PowerPoint.
• Knowledge of computing languages and platforms.
• Strong SQL skills.
• Knowledge of testing frameworks.
• Knowledge of automated testing tools.
• Knowledge of metadata management.
• Knowledge of specific relational databases, such as SQL Server, Oracle, or MySQL.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status., + Higher Education Experience

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.