Systems/Network Administrator

Summary: The Systems/Network Administrator provides advanced technical support and troubleshooting for hardware, software, and network related issues. This role involves resolving complex technical problems, escalating issues to higher-level support when necessary, and ensuring timely resolution of employee requests., * Hands on administration of Windows desktop and server environments.

• Management and Administration of the TGI corporate network.
• Management and Administration of Azure Active Directory, DNS, DHCP and O365.
• Management and Administration of Microsoft Teams
• Management and Administration of VmWare and Hyper-V virtual environments
• Support and configuration of NAS and SAN technologies from various vendors.
• Installing, configuring and troubleshooting routers, firewalls, switches and wireless access points. (Cisco, Meraki, HP, UniFi, SonicWall).
• Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis.
• Managing and maintaining inventory of hardware, installed software and corporate licensing.
• Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Timely responses to support tickets on Connectwise service board.

• Strong verbal and written communication skills.
• Substantial experience with Windows Servers.
• Substantial experience Managing Office 365 including Sharepoint/Exchange/Teams/OneDrive
• Strong understanding of fundamental networking concepts.
• Strong understanding of architecting and configuring Microsoft Windows OS technology Iincluding AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
• Experience with VMware and Hyper-V virtual environments.
• Excellent interpersonal customer service and problem-solving skills.
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities.
• 4-6 years technical experience relevant to the above.
• Ability to work collaboratively within a team environment.
• A driver’s license and vehicle of your own and the ability to travel to Company locations in the Tri-State.
• A solid and well thought out diagnostic mindset.
• Physical ability to lift and move heavy equipment (servers, computers, etc.).
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement.
• The successful candidate must have effective communication skills and the ability to work well under pressure and deadlines to effectively manage complex customer situations.

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

https://www.tgioa.com