Systems and Technology Specialist

We are currently seeking a Helpdesk Specialist who will serve as the first line of technical support for our corporate and on-site teams. This role troubleshoots and resolves hardware, software, and account issues, helps administer the company’s systems and equipment, and maintains the documentation that helps our staff solve problems on their own. The goal is to keep our people productive and our systems reliable, secure, and consistent across the portfolio. We want individuals with strong troubleshooting and organizational skills, patience, and clear communication who can manage multiple requests at once. This role will be a direct contributor to the successful growth of the company., Help Desk & End-User Support

• Serve as the first point of contact for company-wide technology support, triaging, troubleshooting, and resolving helpdesk tickets remotely and in person, and escalating complex issues to the Operations Manager, Director of Technology, or outside vendors.
• Provide user support and training across multiple software environments, including our property management software (Yardi and Entrata), Google Workspace, company phone services, and other SaaS products.

Systems, Software & Hardware

• Assist the Director of Technology with the administration and upkeep of company systems and equipment, including user accounts, licenses, permissions, system data audits, and the setup, deployment, and retrieval of devices, while keeping IT asset inventory records accurate.
• Support company security practices and office technology, including password resets, multi-factor authentication enrollment, reporting suspected phishing or security incidents, and troubleshooting printers, network connectivity, and Wi-Fi at company locations.
• Assist the Director of Technology with the takeover of new sites, including setting up equipment, user accounts, phone services, and system access for newly acquired properties, with all tasks completed by the takeover date.

Documentation & Continuous Improvement

• Create and maintain helpdesk guides, knowledge base articles, and technical documentation so staff can resolve common issues on their own.
• Independently identify recurring issues and pressure points, propose and help implement fixes, tools, or process changes that reduce support volume which improve how our teams work, in coordination with the Operations Manager and Director of Technology.

Additional Duties

• Participate in Operations team meetings & support teammates, including flexible support during turnover season
• Other duties as assigned

Who Thrives in This Role:

• You enjoy being the dependable go-to person for your colleagues and take pride in seeing issues through to resolution.
• You’re comfortable with interrupt-driven work. Priorities can shift at a moment’s notice (for example, a software error late on a Friday that keeps teams from generating leases), and you can pivot quickly, pinpoint the issue, keep everyone updated, and work with our software providers until it’s fixed.
• You take initiative during quieter stretches, coming up with better processes, tools, and documentation and helping to put them into practice.
• You’re energized by a growing company where portfolio, policies, standards, and practices continue to evolve.
• You value working closely with our Operations Manager, who provides day-to-day guidance, prioritization, and mentorship alongside the Director of Technology.

• Must be authorized to work in the United States for any employer.
• Valid Driver’s License is Required
• High school diploma or equivalent is required. Associates or higher degree in Information Technology or related field is preferred
• Minimum 2 years’ experience in help desk, IT support, technical customer support, or a related field[N1] is required.
• Experience in multi-family property management is preferred. Basic understanding of Yardi or related PM software is strongly preferred.
• Familiarity with Zendesk or similar help desk and knowledge base tools is a plus.
• Experience working a support ticket queue, prioritizing competing requests, and shifting gears quickly when urgent issues come up, while still meeting firm deadlines.
• Strong written and verbal communication skills
• Manual dexterity and problem-solving skills
• A willingness to come in every day and help us to improve upon the previous day.

Physical Requirements:

• Ability to stand, sit and walk for extended periods of time
• Ability to lift 15 pounds occasionally
• Will require driving between company locations, * IT Support, technical customer support, or other related: 2 years (Required)
• Multi-Family Property Management related: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Annual Salary in the range of $75,000-$85,000

Benefits Packages will include:

• Paid Time Off
• Full health coverage options including Medical/Dental/Vision
• 401(K) Matching
• Flexible Spending Account
• Health Savings Account
• Parental Leave

Four Star Realty is an equal opportunity employer. We are committed to considering all candidates without regard to race, religion, sexual orientation, gender identity, national origin, and veteran or disability status. We encourage you to apply and come grow with us!

Pay: $75,000.00 - $85,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Four Star Realty is a Colorado based property management company, managing multi-family and student housing assets throughout the Colorado Front Range. We are an organization with a high performing and supportive culture that believes a company can create an environment where our team can wake up inspired, feel safe and appreciated at work, and return home fulfilled at the end of the day. We are always looking to add like-minded individuals to our teams.