Desktop Support Technician

The Desktop Support Specialist will provide day-to-day technical assistance to employees and support the organization’s end-user computing environment. Responsibilities include: Answer, evaluate, document, and prioritize incoming IT support requests. Accurately record incidents, service requests, and troubleshooting activities in the ticketing system. Troubleshoot and resolve desktop/laptop hardware, peripherals, and network connectivity issues. Provide technical support for Microsoft Office/Microsoft 365, email, and client-specific applications. Monitor incoming support requests through email, voicemail, and other designated communication channels. Perform basic administration of user accounts and passwords. Research, isolate, diagnose, and resolve routine hardware, software, and end-user technical problems. Provide professional and responsive technical assistance to employees and, when needed, executive-level users.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Minimum 2+ years of hands-on hardware troubleshooting experience. Experience providing desktop and end-user IT support. Ability to diagnose and resolve common computer hardware, peripheral, software, and connectivity issues. Experience supporting Microsoft Office/Microsoft 365 applications, email, and other business applications. Strong customer service, communication, and technical troubleshooting skills. Ability to document, prioritize, and resolve IT support tickets. Preferred Qualifications Experience with Jira ticketing system. Previous experience providing executive/VIP technical support. Associate degree in Computer Science or a related technical discipline. Relevant professional IT certifications.

Education/Experience Equivalency: A high school diploma combined with relevant professional IT certifications and practical experience may be considered in place of the preferred degree.

Contract Schedule: Monday-Friday, 8:00 AM - 4:30 PM Start ASAP Medical benefits Paid vacation Paid holidays, * Dental insurance

• Health insurance
• Life insurance
• Paid time off
• Vision insurance