Client Systems Engineer 1 - Information Systems - FT - Day

The Client Systems Engineer is an advanced technical position that reports up to the Help Desk Manager and is involved with projects, research, and testing of new technology. A CSE is a resource utilized by the Help Desk for tough problems, as well as potentially any initiative that touches the client workstations. The CSE is the last step in the Helpdesk technical escalation path. Each CSE inspects the service activity for his/her assigned areas within the organization and is expected to review all service requests for their area of responsibility before the service request is routed to another team., * Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.

• Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.
• Provides instruction & mentorship to Help Desk staff.
• Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.
• Participates in or leads strategic projects as assigned by Help Desk Manager.
• Perform related duties as assigned by Help Desk Manager.
• Responsible for developing and maintaining the Help Desk Tech training process.
• Assist in the setup and administration of our Windows and Epic print environment.
• Develop and maintain technical documentation essential for Help Desk training and operations.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Travel Requirements

• 5% Occasionally travel to off-campus clinic locations spread out across NE Kansas

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned, Remote Work Guidelines
• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Occasionally 1-3 Hours
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Frequently 3-5 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Frequently 3-5 Hours up to 50 lbs
• Pushing: Frequently 3-5 Hours up to 50 lbs
• Reaching (Forward): Frequently 3-5 Hours up to 50 lbs
• Reaching (Overhead): Frequently 3-5 Hours up to 50 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours
• Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

• Bachelor’s Degree IT related field. Preferred, * 2 years Experience working in a desktop technician role supporting Window’s based PCs and PC related applications. Required
• 2 years Experience with SVH Information Technology. Preferred

Skills and Abilities

• Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system. (Required proficiency)
• In depth understanding of the configuration, installation and maintenance of various network attached devices and services. (Required proficiency)
• Strong interpersonal and communications (oral and written) skills ability to document operational procedures, system configurations, and architectural design diagrams. (Required proficiency)
• Print Server Administration skills. (Preferred proficiency)
• Microsoft SCCM Administration skills. (Preferred proficiency)

Licenses and Certifications

• A+ Certification - COMPTIA Preferred
• Network + Certification - COMPTIA Preferred
• Security + Certification - COMPTIA Preferred
• Microsoft Windows MCSA is preferred.

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week: 40

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.