System Management Analyst

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

To support this mission, OSIT has initiated a multi-year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards

Optum Serve is dedicated to serving our nation’s military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives.

The Systems Analyst IV is a senior technical leader responsible for defining and governing the practices that ensure product area system stability, configuration integrity, and operational excellence. This role architects complex configuration solutions, leads major incident response, establishes enterprise level standards, and partners with leaders across Product, Engineering, Architecture, and Operations. They drive modernization initiatives, implement advanced monitoring and observability, and raise OSIT’s operational maturity. The Systems Analyst IV also mentors analysts at all levels and influences long range planning for the Systems Management & Configuration function.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Lead major incident command, triage, and cross-team coordination
• Implement and improve system monitoring, logging, and alert mechanisms
• Identify systemic issues and propose durable technical or operational solutions
• Design, build, and validate complex configuration changes end-to-end
• Establish configuration standards, patterns, and review practices
• Lead refinement discussions for system work and configuration tasks
• Mentor Systems Analyst team members to build technical depth

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• HS Diploma required
• 6+ years of experience in systems analysis, configuration, or enterprise operations
• 3 years of experience with SQL/data analysis skills and understanding of cross system dependencies
• 1 years of experience leveraging AI or automation tools within the software delivery lifecycle to improve quality, efficiency, or insight
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance, * Bachelor’s Degree in Computer Science or Management Information Systems (MIS) or other related field with an emphasis in MIS. In lieu of formal degree, equivalent combination of education, experience and/or applicable military experience may be considered
• Experience with Azure cloud services, CI/CD, observability stacks, or automation frameworks
• Experience leading large transformation or modernization efforts
• Demonstrated leadership in incident management and change risk governance
• Excellent executive level communication and influence skills
• 3 years preferred using Elasticsearch, Dynatrace, Grafana, Azure Devops or similar tool
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.