Software Implementations Project Manager

The Software Implementations Project Manager is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private, public and government sectors.

This position is Remote within the United States with up to 10% travel as needed

What you will do:

• Plan, lead, organize and control projects from beginning to completion
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded
• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast
• Lead “Current State and Future state” consulting assessments around functionality and/or processes
• Build partnerships at all levels within the company, begin to build partnerships externally
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Establish strong working relationships with other people and teams
• Resolve complex issues in effective ways
• Provide input into process improvement
• May participate in special projects or other duties as assigned
• Work towards and assisting in the achievement of individual, team, department, and company goals
• Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.

• Typically, 3 to 5 years or more of increasing responsibility in terms of any applicable professional experience

• Typically, a bachelor’s degree or global equivalent in related discipline

• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Advanced level experience with project management
• Professional appearance and presentation skills required
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good conflict resolution skills and ability to deliver difficult messages
• Excellent customer service and organization skills
• Advanced professional experience with both client/server and cloud based (SaaS) applications and services
• Advanced professional experience with regulatory compliance and requirements including HIPAA
• Great communication, storytelling, and presentation skills - including the ability to turn complex data into clear, compelling insights
• Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities
• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)

What will set you apart:

• Master’s degree or global equivalent
• Hold one or more industry certification; professional certification may be required to advance
• Practice management software and services including Henry Schein solutions experience

Travel / Physical Demands

• Typically, less than 10%. No special physical demands required
• This position will be working in an office or remote environment, utilizing typical office equipment, with travel required for client meetings, industry conferences, and prospect site visits as needed

The posted base range for this position is $65,000.00 - $90,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range., Are you legally eligible to work in the United States? (Proof of lawful employment eligibility in the U.S. will be required upon hire.)* Will you now, or in the future, require visa sponsorship to work for Henry Schein One?* How many years professional experience do you have?* Can you perform the essential functions of the job, for which you are applying, with or without reasonable accommodation?* You will be required to submit to a background check and drug screen after receiving a conditional offer of employment. If you choose “No” to acknowledge this paragraph, you will not be considered for employment.* Are you currently a Team Schein Member (Internal Employee)?* Do you have advanced level project management experience?* Do you have experience with both client/server and cloud based (SaaS) applications and services?* Do you have experience with regulatory compliance and requirements including HIPAA?* Please rate your computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers on a scale of 1-5.* Please rate your technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.) on a scale of 1-5.*

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!, Invitation for Job Applicants to Self-Identify as a U.S. Veteran
• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated., Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.