IT Support Analyst

The essential functions include, but are not limited to the following:

• Deploy, enroll, and manage Windows desktops/laptops using Microsoft Intune
• Serve as first point of contact from staff seeking technical assistance over the phone and ticketing system
• Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
• Ability to effectively prioritize and execute tasks
• Proficiency with Windows workstations and servers
• Anti-virus/malware software and remediation
• Assist / monitor backup systems and data recovery operations
• Support hybrid identity environment (on-prem Active Directory and Entra ID)
• Support Microsoft 365 Exchange mailboxes, distribution groups, mail flow rules, and spam/phishing filtering
• Provide third party vendor management assistance
• Produce accurate documentation related to client environments and issue resolution
• Strong learning agility with the ability to quickly learn, retain and apply new technologies and concepts
• Work schedule may require after-hours work
• Work may require overnight travel to other office locations

Horner & Shifrin is seeking a Support Analyst to work in our Information Technology unit. This position provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all workstation and server hardware, and software and network equipment connectivity. Must be customer service orientated, have effective verbal communication and provide proactive work on behalf of our clients. This position requires 1-3 years of experience., * Precise attention to detail, high level of organization

• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Strong documentation skills
• Proven analytical and problem-solving abilities
• Ability to multi-task, organize and prioritize deadlines accordingly
• 1-3 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications preferred
• Working knowledge of Windows Servers and Networking hardware protocols
• Exposure to Microsoft 365 administration (Exchange Online, Entra ID, Intune, Defender) preferred
• Experience working with third party vendors, preferred
• Microsoft, CompTIA, Cisco and other Certifications, preferred, Bachelor’s degree in Information Technology, Computer Science, or a related field. Preferred, but not required.

Horner & Shifrin, Inc. offers a comprehensive total rewards package and is committed to fair, competitive, market-based compensation. The target salary range for this position is $60,000-$70,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience, and geographic location. Why come work for us? Horner & Shifrin is a 100% employee-owned company that employs the best people and provides them with challenging projects and a work environment that fosters growth, innovation, and personal satisfaction. The St. Louis Post-Dispatch has recognized us as a Top Workplace from 2017-2025. We offer a wide variety of benefits, such as flexible schedules, casual dress, company sponsored activities, domestic partner benefits, paid parental leave, and an Employee Stock Ownership Plan. To learn more about us, please check out our website at www.hornershifrin.com Applicants interested in applying to Horner & Shifrin, Inc. are required to complete our online application, which can be found by visiting www.hornershifrin.com/careers. Visits and phone calls will not be accepted. Horner & Shifrin is a Federal Contractor, Equal Opportunity Employer M/F/Disability/Veteran., Horner & Shifrin does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from its Human Resource team. Pre-approval is required before any external candidate can be submitted. Horner & Shifrin will not be responsible for fees related to unsolicited resumes or candidates sent directly to our hiring managers.