Medical Device Desktop Support Specialist

The Michigan Medicine Department of Clinical Engineering team is looking for a candidate to fulfill the Medical Device Desktop Support Specialist role. You will support the development and enhancement of our organization’s cybersecurity risk management, operations, and strategies. You will also help with the logistics and remediation of information security risks throughout Michigan Medicine. As a Medical Device Desktop Support Specialist, you will promote strategic and operational remediation by ensuring the support of complex medical devices, reporting, and processes. You will work closely with the Information Assurance (IA) team on discovering, locating, and mitigating cyber threats from medical devices., * Prepare security assessments for all information systems and information technology services of Michigan Medicine Trusted IT Service Providers for compliance with U-M and Michigan Medicine procedures, legal and regulatory requirements.

• Help develop mitigation strategies to bring risk levels into an acceptable range and assist and support the Michigan Medicine Trusted IT Service Providers with those remediation activities.
• As a member of the Information Assurance Team, recommend improvements in policies, procedures, and technical safeguards to address risks to the security of Michigan Medicine’s information systems and data.
• Assess the impact of reported vulnerabilities and help implement mitigation strategies based on severity.
• Build good relationships with teams and partners at all levels (e.g., management, colleagues, and employees) using competencies to build trust, change perceptions, communicate, influence, and adapt.
• Improve security service solutions and offerings by keeping up to date on security conferences, seminars, reading, research, and testing.

What You’ll Do

Medical device cybersecurity mitigation is a cutting-edge field. This position provides the opportunity to utilize IT training and experience to help keep Michigan Medicine safe from cyberattacks while supporting patient care devices that directly impact patient care. The Medical Device Support Specialist position allows for hands-on expertise with a diverse range of medical equipment and the ability to build sustaining relationships with Clinical Engineering technicians and the medical care providers we support. In this role, you will be the subject matter expert of cybersecurity and mitigation for the Department of Clinical Engineering. You will report directly to the Director of Clinical Engineering on strategy, operations, and best-practice mitigation of cybersecurity. Additionally, you will be a vital management and administrative team member, providing a voice in shaping departmental strategies. This position requires planned travel utilizing the University of Michigan-owned vehicles to off-site Michigan Medicine care sites., Hours are 7:00am - 3:30pm, Monday through Friday. Primary job site is at Michigan Medicine in Ann Arbor, Michigan, however, duties may also be performed at off-site locations., Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Senior Role:

• Bachelor’s degree in Computer Science, a related field, or related experience, and 3 to 5 years of experience.

Intermediate Role:

• An associate’s degree in engineering, science, technology, or equivalent certifications.

Things that will make you stand out:

• Demonstrated customer service experience.
• Exceptional interpersonal and communication skills.
• An ability to work effectively in a team environment and independently with minimal supervision.
• Ability to operate a motor vehicle for off-site travel to other Michigan Medicine Facilities.
• Ability to move and/or lift medical devices weighing up to 50 lbs.
• This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, and FISMA. Responsible for protecting data and information from unauthorized release or loss, alteration, or unauthorized deletion; and for following applicable regulations and instructions regarding access to computerized files, the release of data, etc., as stated in a computer access agreement.

Desired Qualifications*

• Working knowledge of Medical Devices.
• Experience administering computers and servers running multiple current distributions of the Linux operating system.
• Experience writing and editing Linux and Windows command-line shell scripts.
• Experience supporting Apple computers running current and recent versions of the macOS operating system.
• Experience providing IT support in a healthcare environment.
• Bachelor’s degree or higher in Cybersecurity-related programs.
• 3-5 years of work experience in Cybersecurity mitigation of medical devices.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society., Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.