Application Support Engineer

Job Description: Insight Global is seeking an Application Support Engineer for a top financial services client. This individual will support the administration and ongoing management of SafeBreach, an enterprise breach-and-attack simulation platform. The role will focus heavily on application support, vulnerability remediation and patching, access management, and network configuration/troubleshooting. This person will work closely with the Application Manager and partner across security, networking, infrastructure, and vendor teams to maintain a stable, secure application environment. This is not a development-heavy position, and candidates with enterprise application support experience combined with networking and vulnerability remediation knowledge will be the strongest fit. Support the Application Manager in the day-to-day administration of SafeBreach, a breach-and-attack simulation platform Manage application and user access, including service accounts, permissions, and machine access Support network setup and configuration required for the application Troubleshoot TCP/IP, connectivity, proxy, access, and general application issues Perform ongoing vulnerability remediation and patching Monitor and maintain application health, stability, security, and availability Assist with upgrades, releases, configurations, and production support Work with security, networking, infrastructure, application, and vendor teams to resolve issues Help ensure the application remains compliant with the bank’s vulnerability and security requirements

Must-Haves: Strong enterprise application support/administration experience in a large environment Hands-on vulnerability remediation and patching experience Working knowledge of networking/TCP/IP and network configurations Experience troubleshooting application health, connectivity, configurations, logs, and production issues Experience with access management, including user access, permissions, service accounts, and/or application access Experience supporting applications through upgrades, patches, releases, and ongoing maintenance Strong troubleshooting skills with the ability to work across application, network, security, and infrastructure teams Experience within Bank of America is highly preferred; other large financial institutions or highly regulated enterprise environments can work Plusses: SafeBreach experience Experience with other breach-and-attack simulation or vulnerability/security testing platforms Third-party security application implementation, onboarding, or support Application proxy, Active Directory/OU, or machine/server access experience Splunk experience Python or other scripting experience, but this is not a coding-heavy role Experience supporting applications through data center or network configuration changes