L1/L2 Network & Infrastructure Engineer
InfiCare Inc
Mount Washington, KY, United States
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
$70,720
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Basic Access Authentication
Computer Networks
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Issue Tracking Systems
Networking Hardware
IP Addressing
Traceroute
Network Monitoring
Routing
Ping (Networking Utility)
+6 more
TCP/IP
Virtual Local Area Networks
System Availability
Firewalls (Computer Science)
Network Server
Vmware
Job description
The L1/L2 Network & Infrastructure Engineer provides first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability in on premises based of Griffin way location Louisville KY., Monitoring & Operations
- Monitor network and infrastructure systems using monitoring tools
- Respond to alerts, incidents, and service requests
- Perform initial diagnostics and troubleshooting
- Escalate complex issues to L2/L3 teams with proper documentation
- Follow incident, problem, and change management processes
Networking (L1 /L2)
- Check basic network connectivity (ping, traceroute)
- Support LAN, WAN, and VLAN connectivity
- Verify switch and firewall status
- Assist with port status, link issues, and interface errors
- Support DNS, DHCP, and IP address issues
Infrastructure (L1/L2)
- Monitor servers, VMs, and basic cloud resources
- Perform basic OS checks (CPU, memory, disk)
- Assist with server restarts and service checks
- Support virtualization environments (basic tasks)
- Assist with backup job monitoring
User & Application Support
- Support access to internal applications
- Perform basic access checks and validations
- Assist users with connectivity and performance issues
- Coordinate with application teams during incidents
Documentation & Reporting
- Update tickets with accurate troubleshooting steps
- Follow runbooks and SOPs
- Maintain asset and incident records
Requirements
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Basic knowledge of VLANs and routing
- Familiarity with firewalls and network devices
- Understanding of monitoring and ticketing systems
- Ability to follow troubleshooting procedures
- Basic knowledge of Servers, Windows etc, VMware etc.
- Capable of providing the professional smart hands as part of support
- Capable of being available as needed, including weekend if required., * supporting network and infrastructure systems : 3 years (Required)
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Prepare application
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