Office Systems Specialist I

The Office Systems Specialist supports service center operations by implementing and optimizing office procedures and systems. This role is responsible for training office personnel, monitoring performance, and ensuring efficient workload allocation to improve productivity, customer service, and consistency across locations.

Responsibilities

• Train and instruct office personnel on effective use of office systems and standardized procedures.
• Analyze workloads, staffing levels, and employee capabilities to recommend optimal work allocation.
• Implement and support office procedures at the service center level to ensure consistency and efficiency.
• Monitor office productivity and performance, providing feedback and recommendations for improvement.
• Collaborate with service center management to determine appropriate distribution of work among staff.
• Modify and enhance office system processes to improve operational effectiveness.
• Serve as a subject matter expert by clarifying system-related questions and resolving issues for staff.
• Communicate regularly with office staff and management regarding performance, system updates, and process improvements.
• Recommend administrative procedures and contribute to decisions impacting office operations.
• Promote adoption of system enhancements and process changes through training and communication.
• Other duties and projects, as assigned.

• High School Diploma / GED, required
• Associate or bachelor’s degree in business administration, operations, or related field, preferred

Experience:

• Experience in office operations and administrative systems, preferred
• Experience training employees and implementing process improvements, preferred
• Experience analyzing workloads, staffing, and productivity metrics, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Competencies:

• Analytical Thinking
• Effective Communications
• Interpersonal Relationships
• Judgment and Decision Making
• Managing Multiple Priorities
• Performance Management
• Producing Results
• Standard Operating Procedures

Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Occasional (25%-50%) This role requires travel and flexibility to work irregular hours while traveling.