Systems Administrator

The System Administrator (SA) has a solid knowledge in all aspects of network infrastructure, desktops, security, Microsoft Active Directory. Also possess extensive experience with servers & applications of various technologies including, server management, design, implementation, troubleshooting, and maintenance. The SA is responsible for the effective provisioning, installation / configuration, operation, and maintenance of hardware, software and related technology infrastructure. The SA conducts the technical research and is involved in assisting the VP of Technology with the planning, design, development, implementation and maintenance of new and existing systems to enable continuing innovation within Chalk Mountain technical infrastructure. The SA enhances existing technologies and recommends new ones to improve company efficiency and quality. This position will require outstanding customer service and communication, strong diagnostic skills and attention to detail with a constant focus on system and infrastructure security. Assists in managing and troubleshooting remote systems in the field. Travel to remote locations on a scheduled and as needed basis This position reports to the Service Desk Manager.

Primary Responsibilities:

· Provides outstanding customer service

· Occasionally troubleshoots and repairs hardware as needed

· Assists with user account setups, changes, deactivations including on-boarding / termination assistance and initial training

· Monitors, analyzes, and responds to various reports and alerts to ensure continuous operation of critical systems

· Supports the resolution of issues as the next tier of knowledge

· Works with other members of the team to resolve more complex issues

· Works with external vendors related to services, orders, and repairs

· Plans, designs and implements SA related solutions for various project and operational needs including but not limited to application development, network infrastructure, domain administration and security practices

· Configures daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Ensures that recovery media is created and tested periodically

· Applies OS patches and upgrades on a regular basis and upgrades administrative tools and utilities. Configures / adds new services as needed. Performs testing and troubleshooting.

· Maintains data center environmental and monitoring equipment

· Travels up to 25% including extended overnight stays to various locations

· Serves as part of the on-call rotation to provide 24/7 support

· Generates reports out of various systems as needed

· Installs and maintains servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

· Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

· Audits and maintains security levels consistent with security policies

· Manages Help Desk tickets in a timely manner

· Performs other responsibilities as appropriate and assigned by the Service Desk Manager and VP of Technology

· Microsoft Windows Server OS, Windows 11, 10

· Azure or AWS cloud environments

· Microsoft Office 365; Outlook, Excel, Word, PowerPoint, Teams

· VOIP phone systems

· iOS & Android operating systems

· Solid knowledge of network hardware including firewalls, routers, access points, bridges, switches, and patch panels

· Willing to support a 24/7 environment on a rotating schedule

· Available to work regular overtime as approved and needed

· Detail oriented, highly organized and effective time management

· Problem solver with the ability to diagnose and resolve technology issues

· Excellent customer service skills

· Excellent written and verbal communication skills

· Empathetic to user needs

· Strong sense of urgency

· Pride in completing tasks and meeting deadlines

· A can-do attitude

· 2-5 years of Helpdesk experience

· Some College or an associate degree preferred

· Network and / or Microsoft certifications a plus

Desirable Experience:

· Azure

· Exposure to enterprise level applications i.e MS Dynamics Great Plains, etc.

· Help Desk ticketing systems

· IT asset management

· Meraki switches, firewalls and access points

· Sophos or other virus protector software

· Apple DEP, AirWatch, Microsoft Intune, To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Understand and adhere to all company, federal and state rules, policies and safety regulations. May be required to work hours outside normal work schedule. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Some college or an Associate Degree. 2-5 Years related experience in Computer technology, strong communication skills, demonstrated problem solving skills, formulate solutions under pressure, the ability to pass criminal background check, MVR and drug screen.

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Chalk Mountain Services of Texas, LLC is a leading provider of transportation and logistics services to the oil and gas extraction industry. The company is currently based in Fort Worth, TX and is currently adding a System Administrator.