Data Center Technician

• Install server racks, perform hardware break-fix, troubleshoot network issues, and respond to incidents affecting service availability, escalating as needed
• Serve as a primary contact for engineers, developers, vendors, and contractors
• Take on-call duties and participate in scheduled maintenance and change management
• Contribute to documentation and process improvements
• Train and onboard new team members
• Own technical issues, solve problems at the root, and maintain SLAs through proactive issue detection and reporting

Physical and Schedule Requirements

• Work in cramped or elevated spaces, climb ladders and stairs, and stand or walk 8+ hours a day
• Work in a noisy environment
• Work shifts longer than 8 hours, including nights, weekends, and holidays
• Have a reliable personal vehicle and valid driver’s license (no company transportation is provided)
• Travel or commute to active data center sites as needed, including temporary assignments for training if your site is still under development

Help keep global cloud infrastructure running. You’ll maintain data center operations that power millions of businesses and services worldwide. The role is 24/7, works both independently and as part of a diverse, collaborative team, and requires strong prioritization, communication, and quick reaction. Travel within and outside the regional work area is required., * 1+ years of computer/server hardware troubleshooting or related IT experience

• High school diploma or equivalent
• Flexible schedule, including weekends, nights, and holidays, * Knowledge of network design, protocols, and Layer 1/2 troubleshooting
• Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering) or equivalent experience
• Experience managing priorities through a ticketing system
• Experience in a data center or other critical environment