Enterprise Messaging Manager

We are seeking an Enterprise Messaging Manager to lead the administration, security, and ongoing operation of a large-scale enterprise messaging environment. This role is responsible for ensuring secure, reliable, and compliant messaging services while leading strategic initiatives, managing technical staff, and driving operational excellence across the organization., Messaging Infrastructure & Administration

• Lead enterprise messaging implementations, upgrades, migrations, and service transitions.
• Administer and maintain email, email archiving, internet mail gateways, remote mail access, and messaging security platforms.
• Develop and maintain operational procedures, technical standards, and system documentation.
• Manage messaging-related access controls, monitoring, configuration standards, and operational processes.
• Ensure messaging services remain secure, stable, compliant, and aligned with business requirements.

Email Security & Compliance

• Develop and enhance email security controls including SPF, DKIM, and DMARC.
• Manage spam filtering, antivirus, antimalware, attachment scanning, and URL protection technologies.
• Serve as the primary messaging resource during security incidents and coordinate required remediation efforts.
• Support compliance, data protection, and messaging governance initiatives.
• Monitor messaging environments for vulnerabilities, threats, and operational risks.

Operations & Technical Leadership

• Provide Tier 3 support for complex messaging issues and escalations.
• Support Microsoft Active Directory and related integrations supporting messaging services.
• Create and maintain automation, scripting, monitoring, and reporting solutions.
• Drive performance improvements, capacity planning, and operational efficiencies.
• Participate in disaster recovery, business continuity planning, testing, and execution activities.

Leadership & Team Management

• Lead, mentor, and develop messaging team members.
• Establish performance expectations and provide coaching, training, and feedback.
• Participate in hiring decisions, performance management, and team development efforts.
• Collaborate with technology leadership to align messaging strategy with organizational objectives.
• Participate in on-call rotations and provide support during critical incidents and after-hours maintenance activities.

The ideal candidate will have extensive experience with Microsoft Exchange, email security, Proofpoint, Active Directory, and large enterprise messaging environments. Strong leadership, troubleshooting, and communication skills are essential., * 8+ years of experience managing enterprise messaging environments.

• Strong expertise with Microsoft Exchange (On-Premises and Exchange Online).
• Experience supporting Microsoft Active Directory and LDAP environments.
• Deep knowledge of email authentication technologies including SPF, DKIM, and DMARC.
• Experience with email security, spam filtering, malware protection, and messaging compliance solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience creating scripts and automation tools to support messaging operations.
• Excellent communication skills with the ability to work effectively with technical and non-technical stakeholders.
• Previous team leadership or management experience.

Preferred Qualifications

• Prior experience in a law firm or professional services environment.
• Experience with Proofpoint email security products.
• Microsoft Exchange certifications.
• Experience supporting large, multi-office enterprise environments.
• Knowledge of email archiving platforms and compliance technologies.
• Experience leading messaging migrations, upgrades, and transformation initiatives.
• Bachelor’s degree or equivalent work experience.