Information Technology Specialist

This is the first of seven levels in the Information Technology - Infrastructure series. Incumbents provide technical support and problem solving to end-users. Responsibilities may include identifying and correcting routine issues with hardware and software; monitoring and responding to help desk calls; purchasing equipment; installing hardware and software; providing direction to users in the appropriate use of hardware and software; formatting and loading operating systems; and recommending hardware and software to users. Example of Duties, Provides technical support to end-users by responding to questions regarding hardware and software malfunctions. Installs and troubleshoots hardware, software, and operating systems. Prepares and configures workstations which includes formatting and loading operating systems and running cable for new installations. Instructs students/staff on hardware and software use; recommends hardware and software for end-user needs. Sets up operating equipment for recording and streaming City Council meetings. Maintains records of activities and prepares operational reports. Performs other work as required.

High school diploma or GED equivalent. No experience required. License and Certifications CJIS certified (Criminal Justice Information Systems) (Must be ontained within six (6) months of hire.). CompTIA A+ certified. Possession of a valid driver’s license., Applicable hardware, software, and peripheral equipment. Customer service principles. Diagnostic analyzer tools and equipment. Basic training techniques. Recordkeeping principles. Skill in: Troubleshooting and repairing hardware, software, and operating systems. Utilizing diagnostic analyzers and related equipment and tools. Installing hardware and software. Providing end-user support. Communicating technical information to a non-technical audience. Maintaining records. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction. Physical Requirements: The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to or constantly to move objects. Additionally, the following physical abilities are required: Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping: Applying pressure to an object with the fingers and palm. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. Mental Acuity: Making rational decisions through sound logic and deductive processes. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Standing: Particularly for sustained periods of time. Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.