Property Technology Manager

This is a hands-on role supporting the systems that guests and hotel teams rely on every day. You will troubleshoot issues, maintain reliable and secure infrastructure, manage technology vendors, and lead property projects in partnership with Corporate IT., * Manage the daily operation, maintenance, monitoring, and support of property technology systems.

• Resolve technology issues affecting guests and hotel operations, including critical outages.
• Support property management and point-of-sale systems, guest Wi-Fi, residential internet, electronic door locks, access control, CCTV, AV equipment, and smart building platforms.
• Maintain network infrastructure, Windows environments, connected devices, and cloud services.
• Coordinate patching, security updates, vulnerability remediation, and compliance initiatives with Corporate IT.
• Maintain technology documentation, equipment inventories, preventive maintenance schedules, and backup and recovery procedures.
• Develop and manage the technology operating budget and support capital improvement planning.
• Manage vendors, service agreements, installations, repairs, and service performance.
• Lead technology implementations and upgrades, including testing, staff training, and go-live support.
• Serve as the property’s primary liaison with Corporate IT and support company technology standards.

• At least three years of progressive IT experience.
• Demonstrated experience supporting hotel technology platforms.
• Strong working knowledge of networking, Windows environments, cloud technologies, and IT infrastructure.
• Experience troubleshooting operational technology issues and coordinating with vendors.
• Experience managing multiple technology projects.
• Strong organizational, analytical, communication, and customer service skills.
• Ability to explain technical issues clearly to hotel teams and leadership.
• Availability to respond to critical outages and work flexible hours when needed.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field; equivalent practical experience considered.
• Experience with technology budgets, capital planning, and vendor negotiations.
• Experience with one or more of the following:
• Oracle OPERA PMS
• Toast POS
• Cisco, Meraki, or Aruba networking solutions
• Hospitality Wi-Fi platforms
• Microsoft 365
• Electronic door locks and access control
• CCTV and AV systems
• Building Management Systems and smart building technologies
• Jira or similar ticketing and project management tools
• Cybersecurity compliance and disaster recovery planning

• Medical, dental, vision, and other healthcare benefit options
• Paid time off and paid holidays
• 401(k) plan
• Learning and career development opportunities

Work Environment and Physical Requirements

The role involves moving throughout indoor and outdoor property spaces, using ladders, installing equipment in confined or awkward spaces, and transporting equipment weighing up to 20 pounds. These duties may be performed with or without reasonable accommodation.

Applicants may request reasonable accommodation during the application or interview process.

Why Otonomus?

Technology is central to the Otonomus guest experience. This role offers the opportunity to support innovative hotel systems, solve operational challenges, and partner with property and corporate leadership on technology improvements.

Otonomus is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance