Tier 1 Technical Support Specialist

AssociationReady is seeking a dependable, detail-oriented Tier 1 Customer Support Representative to join our Customer Support & Operations team.

This entry-level position combines customer service, basic technical support, document processing, and order fulfillment. The representative will assist customers with software navigation, account questions, document orders, and routine troubleshooting while supporting in-house document printing and shipping operations.

The ideal candidate is an organized, customer-focused problem solver who communicates effectively, learns new technology quickly, and enjoys working in a collaborative environment.

No industry experience is required. Training will be provided., Customer Support & Troubleshooting

• Respond to customer inquiries through phone, email, and support tickets in a timely and professional manner.
• Assist customers with software navigation, account access, document orders, billing questions, and general platform functionality.
• Troubleshoot routine software issues using established procedures and internal resources.
• Provide basic customer training and screen-sharing assistance when needed.
• Escalate software bugs, technical issues, billing adjustments, and complex customer concerns to the appropriate team members.

Document Processing & Order Fulfillment

• Assist with association setup and document-related administrative tasks.
• Monitor order status, resolve routine processing issues, and communicate updates to customers.
• Print, organize, package, and prepare physical documents for shipment.
• Verify document quality, shipping information, and order accuracy.
• Maintain confidentiality and follow established document handling procedures.
• Knowledge of and basic troubleshooting practices for common desktop web browsers, mobile operating systems, and smaller touchscreen devices.

Ticket Management & Team Collaboration

• Create, update, and maintain accurate customer support tickets.
• Document customer interactions, troubleshooting steps, and resolutions.
• Follow established support procedures and response-time expectations.
• Coordinate with internal teams to resolve issues and complete customer requests.
• Identify recurring customer issues and opportunities for process improvement.
• Assist with additional operational responsibilities as needed., * Deliver friendly, accurate, and timely customer support.
• Resolve routine issues independently and escalate complex matters appropriately.
• Maintain thorough and accurate support documentation.
• Process document orders and shipments efficiently with minimal errors.
• Demonstrate reliability, teamwork, and a willingness to learn.
• Continuously improve their knowledge of AssociationReady’s software and operations.

Work Environment & Schedule

This is a full-time position with shifts scheduled Monday through Friday between 8:00 AM and 6:00 PM Eastern Time, based on business needs.

The role involves both computer-based customer support and hands-on document fulfillment, including printing, packaging, and shipping. Candidates must be comfortable transitioning between these responsibilities throughout the workday.

• Strong written and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable learning and navigating web-based software.
• Strong organizational skills and attention to detail.
• Ability to troubleshoot basic issues and follow established procedures.
• Ability to manage multiple tasks and changing priorities.
• Dependable, punctual, and able to work independently or as part of a team.
• Ability to work a full-time hybrid schedule within established support hours.

High school diploma or equivalent preferred., * Previous customer service, administrative, or technical support experience.

• Familiarity with web-based software, SaaS applications, or ticketing systems.
• Experience with document processing, printing, packaging, or shipping.
• Experience working in a fast-paced, customer-focused environment.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

AssociationReady provides innovative software solutions that streamline document ordering, processing, and fulfillment for community associations, property management companies, and their customers.

We are committed to delivering exceptional customer service, simplifying business processes, and continuously improving our technology and customer experience.