IT Specialist

The Information Technology Specialist provides first-level technical support to end users and works collaboratively with the organization’s contracted IT service provider to maintain reliable and secure technology operations. This position is responsible for troubleshooting routine hardware, software, network, and user-access issues; managing help desk requests; supporting workstation deployment and maintenance; and assisting with technology asset management and cybersecurity best practices.

The IT Specialist serves as the primary internal point of contact for low- to mid-level IT support tickets and escalates complex infrastructure or systems issues to the IT Contractor as appropriate. The position requires strong customer service, organizational skills, and the ability to prioritize tasks in a fast-paced environment. This role reports directly to the Director of Operations., * Serve as the primary internal support contact for low-level IT help desk tickets and end-user technical support requests.

• Coordinate with the contracted IT provider regarding escalated issues, system maintenance, projects, and infrastructure support activities.
• Troubleshoot and resolve routine computer hardware, software, printer, connectivity, and user-access issues.
• Respond to support requests received through ticketing systems, email, telephone, and in-person communication.
• Document, track, prioritize, and monitor incidents and service requests to ensure timely resolution and customer satisfaction.
• Install, configure, and maintain workstation hardware, software, printers, mobile devices, and peripheral equipment.
• Assist with user account setup, password resets, permissions, and onboarding/offboarding procedures.
• Maintain technology inventory and asset tracking databases.
• Organize and maintain equipment storage areas and server/workstation environments.
• Assist with cybersecurity and risk mitigation practices, including endpoint protection, access control, and data security procedures.
• Support IT compliance efforts, including HIPAA confidentiality and data protection requirements.
• Develop and maintain technical documentation, user instructions, and standard operating procedures.
• Conduct basic user training on software applications, security awareness, and routine technical procedures.
• Assist with e-waste recycling and technology disposal programs.
• Meet regularly with the IT Contractor and leadership team to review ongoing issues, priorities, and infrastructure needs.
• Maintain a professional appearance, positive attitude, and collaborative working relationship with staff and clients.
• Perform additional duties as assigned by the Chief Executive Officer.· Ensure the highest level of customer service is provided to staff, clients, and stakeholders.
• Maintain client anonymity and confidentiality in accordance with HIPAA and all applicable federal, state, and local regulations.
• Adhere to agency policies, procedures, Codes of Ethics, and standards of conduct.
• Follow organizational safety, housekeeping, and operational standards.
• Remain informed of current technology trends, cybersecurity practices, and applicable regulatory requirements affecting organizational operations.
• Essential Job Functions:
• Operate standard office and technology equipment including computers, copiers, scanners, calculators, and communication devices.
• Prepare correspondence, technical documentation, and reports.
• Communicate technical information clearly and effectively to non-technical users.
• Interpret and follow oral and written instructions.
• Establish and maintain effective working relationships with staff, vendors, contractors, and clients.
• Perform work requiring attention to detail, problem-solving, and independent judgment.

Do you have a valid Driver’s License license?, Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * Associate degree (AA) in Computer Science, Information Technology, or a closely related field required.

• Minimum of two (2) years of Information Technology experience providing technical support and troubleshooting hardware, software, and network-related issues.
• Working knowledge of:
• Microsoft Office and standard business software applications
• Windows workstation administration
• TCP/IP networking fundamentals
• Ethernet cabling and Wi-Fi technologies
• VOIP/FOIP systems and related equipment
• Basic network and systems administration concepts
• Ability to diagnose technical issues, analyze problems, and implement effective solutions.
• Strong organizational, communication, customer service, and time management skills.
• Ability to lift and move equipment weighing approximately 20-50 pounds with moderate physical exertion.
• Valid California Driver’s License, proof of automobile insurance, and reliable transportation required.
• Current CPR and First Aid certifications required or ability to obtain within designated timeframe.
• Must successfully pass a background check.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance