IT Manager

Antillean Line is seeking an experienced IT Manager to lead and manage the company’s technology operations across all company locations. This position is responsible for ensuring that our computer systems, networks, applications, cybersecurity controls, telecommunications, and technology infrastructure are reliable, secure, and able to support daily business operations.

This individual will manage technology vendors and projects, oversee IT support, protect company information, maintain system availability, and identify opportunities to improve efficiency through technology.

Because Antillean Line operates in the ocean freight and logistics industry, maintaining reliable technology and minimizing system downtime are critical responsibilities of this position., IT Operations & Infrastructure

• Manage the company’s overall IT infrastructure, including servers, networks, computers, mobile devices, printers, telecommunications, and related equipment.
• Ensure reliable network and internet connectivity across company locations.
• Monitor system performance and address technology issues before they significantly affect operations.
• Manage hardware and software installation, configuration, maintenance, upgrades, and replacement.
• Maintain an accurate inventory of IT equipment, software licenses, and technology assets.
• Establish appropriate equipment replacement and technology lifecycle standards.
• Ensure critical systems are properly backed up and recoverable.

Cybersecurity & Information Protection

• Develop and maintain appropriate cybersecurity controls to protect company systems and confidential information.
• Manage user access, permissions, passwords, multi-factor authentication, and security policies.
• Monitor for cybersecurity threats, suspicious activity, vulnerabilities, and unauthorized access.
• Coordinate antivirus, endpoint protection, email security, firewalls, security updates, and other cybersecurity tools.
• Conduct periodic reviews of user access and system security.
• Coordinate the company’s response to cybersecurity incidents.
• Provide employees with cybersecurity awareness and phishing-prevention training.
• Ensure terminated employees’ system access is removed promptly.

Business Systems & Applications

• Support and manage the technology systems used throughout the company’s shipping, logistics, warehouse, accounting, HR, and administrative operations.
• Work with department leaders to understand operational needs and recommend appropriate technology solutions.
• Manage Microsoft 365 and other company-wide business applications.
• Coordinate software implementations, upgrades, integrations, and system changes.
• Maintain appropriate user access based on job responsibilities.
• Identify opportunities to automate manual processes and improve operational efficiency.

Help Desk & User Support

• Ensure employees receive timely and professional IT support.
• Troubleshoot hardware, software, network, email, printing, and connectivity problems.
• Establish procedures for tracking and resolving IT support requests.
• Prioritize technology issues based on operational impact and urgency.
• Support the technology setup and onboarding of new employees.
• Coordinate with Human Resources to ensure new-hire equipment and system access are ready by the employee’s start date.
• Coordinate the timely return, reassignment, and security of IT equipment when employees leave the company.

Vendor & Budget Management

• Manage relationships with technology vendors, service providers, consultants, and telecommunications providers.
• Review vendor performance, contracts, pricing, and service levels.
• Obtain and evaluate proposals for technology purchases and projects.
• Assist executive management with developing and managing the annual IT budget.
• Monitor technology spending and identify opportunities to control costs without negatively affecting service or security.
• Ensure technology purchases are properly approved, documented, and tracked.

Business Continuity & Disaster Recovery

• Develop and maintain IT disaster recovery and business continuity procedures.
• Maintain reliable backup systems for critical company information.
• Periodically test backups and recovery procedures.
• Develop contingency procedures for network, internet, server, telecommunications, and critical application outages.
• Coordinate technology recovery efforts following hurricanes, power outages, cybersecurity incidents, or other disruptions.

IT Policies & Compliance

• Develop, maintain, and enforce company IT and information-security policies.
• Maintain appropriate documentation for systems, networks, vendors, equipment, licenses, passwords/access controls, and technology procedures.
• Assist management with protecting confidential employee, customer, financial, and company information.
• Ensure technology practices support applicable legal, contractual, insurance, and business requirements.
• Participate in technology-related audits and provide requested documentation when necessary.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and relevant experience.
• Minimum 5 years of progressive IT experience, including experience managing technology operations.
• Prior experience managing networks, hardware, software, cybersecurity, and end-user support.
• Strong knowledge of Microsoft 365 and Windows-based business environments.
• Experience managing IT vendors and technology projects.
• Working knowledge of cybersecurity, backup, disaster recovery, and business continuity practices.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical employees and management.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to provide hands-on technical support when necessary.

Preferred

• Previous IT management or supervisory experience.
• Experience supporting a multi-location organization.
• Experience within shipping, logistics, transportation, warehousing, or maritime operations.
• Experience with cloud-based systems, cybersecurity platforms, network administration, and system integrations.
• Professional certifications such as CompTIA Security+, Network+, Microsoft, Cisco, ITIL, CISSP, or similar certifications are a plus.

Knowledge, Skills & Abilities

The successful candidate should demonstrate:

• Strong technical and analytical skills.
• Excellent troubleshooting ability.
• Sound judgment regarding cybersecurity and technology risks.
• Strong customer-service orientation when assisting employees.
• Ability to manage projects from planning through implementation.
• Ability to prioritize issues based on business impact.
• Strong vendor-management and negotiation skills.
• Ability to document technical procedures in clear, simple language.
• Ability to work effectively with employees at all levels of the organization.
• Ability to maintain confidentiality and appropriately handle sensitive company information.

Physical & Work Requirements

• Ability to work primarily in an office environment.
• Ability to travel between company locations as needed.
• Ability to occasionally lift, move, install, or relocate computers and other IT equipment.
• May occasionally be required to provide support outside normal business hours for critical technology outages, cybersecurity incidents, system upgrades, or other operational emergencies.