Telecommunication Specialist

• Responsible for directing technical work on projects.
• Performs a variety of analyses and prepares appropriate documentation.
• Prepares and makes briefings and presentations.
• Leads team in on-site management of installations.
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
• Coordinates with the TOPM and Government points of contact to ensure accurate solutions and user satisfaction on technical matters.
• Conduct testing, deployment, troubleshooting, and decommissioning of telecommunications devices.
• Troubleshoot and resolve issues related to ISDN, analog, and VoIP end-user devices, conference phones, and peripherals.
• Provide Tier 2 support inclusive of a variety of telecommunications solutions, transport methods, connections, protocols, hardware, and software.
• Deliver and install telecom equipment to customers and remove hardware from customer locations as required.
• Update asset records and complete tickets assigned in ServiceNow.
• Configure and troubleshoot VoIP hard phones, softphone numbers, Extension Mobility profiles, and voicemail.

• Seven (7) years of progressive IT experience including at least five projects in related technical areas. At least one project must have occurred within the past three (3) years.
• Experience with and knowledge of a variety of telecommunications technologies.
• Excellent customer support and experience providing IT support directly to end-users.
• Experience with Cisco Unified Communications Manager.

Certifications, Qualifications, and Experience:

• DoD telecommunications experience. DLA or DISA experience is highly preferred.
• CCNA certification preferred.
• Information Assurance (IA) certification, such as the CompTIA Security+ CE, is preferred.

Pay: $80,000.00 - $85,000.00 per year

Application Question(s):

• Do you have at least 7 years of progressive IT experience?
• Do you have hands-on experience with Cisco Unified Communications Manager (CUCM)?
• Do you currently hold an active U.S. Secret Security Clearance ?
• Do you have experience supporting VoIP, IP telephony, or Cisco voice systems?
• Able to work onsite in New Cumberland, PA?