Systems Engineer & Administrator

The Systems Engineer & Administrator is responsible for assisting with the management, maintenance and development of the organization’s local and statewide information technology network and systems environment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

1. Technical Information Systems Management

a. Assists in the development, testing, implementation, and maintenance of information services standards, policies and procedures. This includes, but is not limited to the following:

• Gathering IT-related end-user requests, suspected policy and
• security violations or other issues identified by end-users
• Logging requests and/or issues, assigning the severity level of the issue
• Developing an approach to resolve the issue
• Testing the solution, if applicable resolving or assisting in resolving tasks and/or security issues
• Escalating the task if it cannot be resolved in a timely manner
• Monitoring and tracking requests
• Closing requests after the solution is resolved or implemented and it
• is determined that requestor is satisfied
• Following up to ensure solutions were properly implemented
• Retaining and filing requests in an organized manner
• Assisting the Director, Office of Technology Services with gathering, developing, testing, implementing, and maintaining the business continuity plan
• Promoting constant information protection awareness to all information system users. Awareness is promoted through regular contact with all computer users and enforcement of policies, procedures, and the responsible use of their computers.

b. Monitors server conditions to ensure that servers are operating at optimum levels, and to ensure the integrity of OHA information systems.

c. Plans, evaluates and implements changes and improvements to the information network to ensure reliable and consistent service.

d. Works with vendor representatives/engineers to determine causes of system failures, resolve performance issues, and arranges for preventative maintenance and other required services.

e. Assists the Director, Office of Technology Services with backups, recoveries. Performs regularly scheduled restorations of backup data to test the capability of the restoration process. Restoration testing will be performed with live production backup data on the test systems in the test environment.

f. Assists the Director, Office of Technology Services in evaluating applicable products and projects. Researches and evaluates new technologies, methods, products and performance tools.

g. Collaborates with user departments and teams to develop and implement automated operations, security and communication; network design and management; custom application analysis, design and development; and network integration and connectivity to other LAN, cloud, and enterprise systems. Maintains the list of applications and information owners.

1. Administrative and Operations

a. Assists in maintaining computer and related equipment, software, development tools and third-party-purchased IT equipment inventory.

b. Works with the Accounting Assistant(s) to add, transfer or dispose of hardware, software and other IT-related assets. This includes the preparation of appropriate forms and re-confirmation of results by internally or externally generated inventory reports.

c. Maintains logs that indicate IT equipment that is borrowed and returned. Tracks unreturned items to ensure they are returned in a timely manner.

d. Procures and reviews all computer-related purchases.

e. Serves as a Purchase Requisition representative for the IT Program.

f. Wipes data contained on portable media that is no longer required, prior to removal from site.

g. Assists the Director, Office of Technology Services in developing and reviewing proposals relating to information technology.

h. Assists the Director, Office of Technology Services with reports and other appropriate documents, which include but are not limited to:

• Risk management reports
• Incident reports
• Change management forms
• Represents the agency at information technology meetings, as assigned.

1. Fully supports in action, language, behavior and performance the priorities, decisions, and directives of the Director, Office of Technology Services, the COO and/or the CEO.

2. This position is based on O’ahu, with an expectation of regular, in-person attendance at the designated duty station. Limited telework may be authorized in accordance with the OHA Employee Handbook and subject to supervisory approval., Performs other duties as assigned by the Director, Office of Technology Services.

Education, Training and/or Experience

1. Graduation from an accredited four- (4) year college or university with a bachelor’s degree in computer science or related field.

2. One and one-half years of work experience which demonstrated the ability to analyze and design network systems; perform and understand network administration and project management; write clear and comprehensive reports and other documents; read and interpret complex written materials; and solve complex problems logically and systematically.

3. One year of specialized experience in computer systems analysis which involved the analysis and design of systems of electronic processing of data; stored computer programming experience which included participation in systems analysis; or project management experience which involved systems design and project implementation of PC LAN system, which included responsibility for LAN systems installation, operation, maintenance, problem resolution and troubleshooting support in a PC environment, and analyzing situations and other pertinent information required to solve problems and/or to determine and recommend appropriate courses of action. Such experience must have demonstrated the ability to elicit information orally and in writing, apply problem-solving methods and techniques, identify alternatives, use judgment in determining appropriate alternatives, and prepare clear and concise written reports and recommendations for action. Such experience must also have involved an attention to detail, strict adherence to procedures, prudent judgment in the face of unforeseen problems, and the timely execution of tasks when deadlines are present.

Knowledge, Skills and Abilities

1. Must have working knowledge of: * Systems design, development and implementation * Project management and network administration principles and practices * Multiple COTS applications (e.g., Microsoft 365 applications, endpoint * management, identity and access management, secure web filtering,project management, backup and recovery programs, Windows operatingsystems, etc.) * Multiple communication techniques * General administrative principles and practices

2. Must have demonstrated skills or ability relating to information systems improvements to ensure reliable and consistent service to users applications and practices relationships with other employees, external agencies and their representatives, and with the general public supplies and equipmentproblem and potential solutionsadministrative aspects of the programvarious departments * Communicate at all levels * Manage subordinates * Plan, organize and carry out a broad range of technical support services relating to information systems * Work efficiently and effectively in a dynamic and evolving environment * Analyze an information network and recommend changes and improvements to ensure reliable and consistent service to users * Monitor and assess new trends and information technology tools and applications * Develop an effective working knowledge of information systems methods and practices * Present facts clearly both orally and in writing * Deal tactfully and effectively and establish and maintain working relationships with other employees, external agencies and their representatives, and with the general public * Plan, organize, procure, maintain and control an inventory of computer supplies and equipment * Work effectively with others * Review and prepare reports requiring judgment as to the nature of the * Speak simply and directly in conveying information on various technical and administrative aspects of the program * Function effectively in a team environment * Customer service skills are essential due to daily contact with end-users in various departments

$75,252 to $95,280 per year. Starting salary may be between the minimum and maximum salary range provided, based on qualifications., * Dental insurance

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance