IT Technician - Managed Services

RedZone Technologies is seeking an IT Technician to support our Managed Services operations from our Annapolis office. This is a hands-on technical role ideal for someone who enjoys problem-solving, continuous learning, and working closely with both customers and internal teams.

You’ll be responsible for maintaining, troubleshooting, and supporting client systems across a wide range of environments. While primarily office-based, this role includes occasional client onsite support. If you’re technically curious, dependable, and thrive in a collaborative team environment, this role offers meaningful growth within a trusted MSP.

What You’ll Do

Systems & Network Support

• Perform systems management, administration, and troubleshooting across client environments remotely using RMM tools and in person
• Diagnose and resolve network, server, and endpoint issues efficiently and professionally.
• Support client/server applications and infrastructure as part of managed services delivery.

Managed Services Operations

• Travel to local client locations to install, configure, and troubleshoot IT systems.
• Provide helpdesk and systems support for clients across diverse industries.
• System and security administration.
• Use RedZone’s checklist system and process to routinely audit customer environments
• Participate in proactive maintenance, monitoring, and issue prevention efforts.
• Actively document time, logical troubleshooting steps, and resolution to customer via ticketing system

Team Collaboration & Knowledge Sharing

• Work closely with internal technical teams to resolve issues and improve service delivery.
• Share technical knowledge with teammates and customers in a clear, helpful manner.
• Contribute to a team culture focused on learning, accountability, and follow-through.
• Act as escalation point for Tier 0 (Green) Technicians

• Problem Solver - Hands on troubleshooter, not a “Run Book” only Tech.

Technical Skills

• Basic to intermediate understanding of Microsoft technologies, including:
• Windows Server (2003-2019)
• Active Directory
• O365
• Foundational networking knowledge and troubleshooting skills.
• Familiarity with hardware installation and diagnostics.
• Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus.

Experience & Core Competencies

• 2-3 years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician.
• Strong problem ownership with the ability to follow issues through resolution.
• Self-motivated, resourceful, and comfortable working independently or as part of a team.
• Clear written and verbal communication skills, and attention to detail.
• Desire to learn all aspects of IT: Servers, Networking, Firewalls, Security, 365, Azure, and more.

Additional Requirements

• This is a 100% in-office role based in Annapolis, MD.
• U.S. Citizen required.
• Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively.
• Willingness to travel occasionally to client sites within MD, DC, and VA.
• Standard working shifts are 7:30 AM - 4:30 PM OR 8:30 - 5:30 as scheduled.
• Ability to pursue technical certifications as required.

• 401(k) with company matching
• Health insurance
• Vision insurance
• Paid time off
• Professional development in a growing technical environment

Why Join RedZone Technologies?

We’re a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. You won’t be a number. You’ll be a core contributor on a team that values accountability, excellence, and real impact.

Ready to Apply?

If you’re excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies.

Pay: $45,000.00 - $50,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you a U.S. citizen? (Required due to contractual and regulatory requirements)

Ability to Commute:

• Annapolis, MD 21401 (Required)