Senior Principal Product Owner - Cloud & Observability

Randstad is seeking a Senior Principal Product Owner - Cloud & Observability to drive the strategic evolution of enterprise platform services for a major industry leader in Washington, DC. Operating within the Enterprise Platforms & Enablement (EPE) portfolio, this high-impact role serves as the authoritative voice of the customer to champion “Platform as a Product” across Cloud, Observability, Disaster Recovery (DR), and CloudOps value streams. The successful candidate will bridge business strategy, technical architecture, and cross-functional engineering teams, leading the transition from traditional project models to an agile, product-centric approach that ensures enterprise-grade resiliency, compliance, and operational excellence., Platform Product Leadership: Define, communicate, and execute the product vision and strategy for Cloud and Observability platforms, establishing a robust “Platform as a Product” delivery model.

Backlog & Vision Management: Own, prioritize, and refine the product backlog based on business value, technical feasibility, and strategic EPE portfolio goals using the Scaled Agile Framework (SAFe).

Cross-Functional Alignment: Act as the strategic liaison between business stakeholders, CloudOps, enterprise architecture, and technical teams to translate complex business needs into clear user stories and acceptance criteria.

Ecosystem Integration: Champion deep technical alignment across cloud services, observability, and disaster recovery, treating them as an integrated ecosystem rather than isolated silos.

Strategic Roadmap & Metrics: Contribute to multi-year platform roadmaps and establish key performance metrics to continuously measure value delivery, platform adoption, and operational efficiency.

Stakeholder Engagement: Collaborate with Product Managers, portfolio leadership, and frontline technical teams to ensure continuous capability delivery supporting mission-critical enterprise operations.

Experience: 5+ years of experience as an Agile Product Owner or Product Manager in a large-scale enterprise environment, with proven experience leading cloud-focused or CloudOps teams.

Certifications: SAFe 6.0 Product Owner / Product Manager (POPM) certification required (or equivalent 3+ years of Scaled Agile experience in a large organization); ITIL certification strongly preferred.

Technical Domain Expertise: Deep functional understanding of cloud infrastructure, observability frameworks, disaster recovery ecosystems, and IT Service Management (ITSM).

Agile Tooling Proficiency: Hands-on experience managing enterprise backlogs and roadmaps using Jira Software, Confluence, FigJam, and Jira Align.

Core Competencies: Exceptional leadership, stakeholder management, and analytical skills with a demonstrated ability to independently drive strategy and facilitate complex technical discussions.

Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; relevant work experience accepted in lieu of a degree.