Implementation Engineer

Leads complex SaaS and digital banking implementations, including configuration, customization, validation, troubleshooting, third-party integrations, and post-go-live stabilization. Serves as the primary technical resource for client engagements, coordinates with project managers, engineers, vendors, and customers, and translates technical issues into actionable solutions. Develops implementation documentation, improves processes, mentors junior engineers, manages concurrent priorities, and communicates platform enhancement opportunities to product and engineering teams., * Lead complex implementation projects by independently configuring, customizing, and validating Alkami Digital Banking products and third-party integrations across diverse client environments

• Analyze and resolve advanced technical implementation issues by performing root-cause analysis, evaluating system behaviors, and adapting implementation approaches to meet client and operational requirements

• Serve as the primary technical resource for assigned implementation engagements by providing guidance, recommendations, and technical leadership throughout the project lifecycle

• Collaborate with project managers, engineering teams, vendors, and customer stakeholders by coordinating technical deliverables, communicating implementation risks, and ensuring alignment on project objectives

• Design and execute implementation validation activities by developing testing strategies, troubleshooting integration behaviors, and confirming successful platform functionality prior to production deployment

• Support complex third-party integrations by evaluating technical dependencies, resolving interface issues, and coordinating implementation activities with external vendors and internal stakeholders

• Apply advanced product and platform knowledge by recommending implementation solutions that align with client needs, operational best practices, and platform capabilities

• Develop and maintain detailed implementation documentation by creating configuration records, troubleshooting procedures, technical runbooks, and knowledge-sharing materials for operational continuity

• Identify implementation process inefficiencies by analyzing recurring technical challenges and recommending improvements to workflows, tooling, or support methodologies

• Provide mentorship and technical guidance to less experienced implementation engineers by supporting troubleshooting efforts, sharing implementation best practices, and reviewing technical work products

• Facilitate technical discussions with clients and internal stakeholders by translating complex technical concepts into clear implementation guidance and actionable recommendations

• Manage multiple complex implementation priorities by balancing project timelines, issue resolution activities, and stakeholder communication across concurrent engagements

• Support post-go-live stabilization activities by proactively monitoring implementation outcomes, resolving escalated issues, and ensuring successful client adoption of platform functionality

• Contribute to cross-functional improvement initiatives by partnering with product and engineering teams to communicate implementation feedback, identify platform enhancement opportunities, and support operational scalability

• Adapt implementation methodologies to address unique client environments, technical constraints, and evolving business requirements while maintaining implementation quality and delivery standards, Lead Medicaid policy analysis for a state program by translating eligibility, benefits, claims, and provider rules into analytic logic. Build production-grade data marts, registries, dashboards, reports, and cohort definitions using SQL and Python. Serve as the senior analytical partner to Medicaid leadership, contractors, vendors, and data teams; resolve data-quality issues, establish methodologies, prioritize work, and mentor analysts. Top Skills: Amazon AthenaAmazon QuicksightAmazon RedshiftAWSClaude CodeConfluenceCpt/HcpcsCursorDbtFoundryGitIcd-10JIRAExcelNppesPower BIPythonSQLTableau

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

3-6 years of experience leading software implementations, technical consulting engagements, systems integrations, or complex client onboarding initiatives within SaaS, fintech, banking technology, or related technical environments., Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field., * Advanced experience configuring and implementing SaaS platforms or digital banking solutions

• Proficiency with programming languages such as C#, Java, Python, or JavaScript

• Experience with relational databases (MSSQL, Oracle, MySQL, Postgres)

• Strong troubleshooting and root-cause analysis skills across integrations, configurations, and platform functionality

• Ability to independently manage complex technical implementation projects and priorities

• Experience collaborating with cross-functional technical and business stakeholders

• Strong understanding of APIs, system integrations, and technical implementation methodologies

• Ability to communicate complex technical concepts to technical and non-technical audiences

• Experience developing technical documentation, implementation procedures, and operational best practices

• Strong analytical, organizational, and problem-solving skills in fast-paced client environments

Preferred

• Experience supporting fintech, digital banking, or financial services technology implementations

• Knowledge of scripting or technical automation concepts

• Experience working with third-party vendors and external integration partners

• Familiarity with agile delivery methodologies and software development lifecycle processes

• Experience mentoring or guiding junior technical team members, * Experience contributing to process improvement or implementation scalability initiatives

The salary range for this position is: $96,000 - $120,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment., Remote or Hybrid United States 107K-160K Annually Senior level 107K-160K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Serve as a trusted advisor to behavioral health providers by reviewing financial reporting, preparing budgets/forecasts, analyzing KPIs, providing technical accounting support, identifying operational improvements, leading US and offshore engagement teams, and coaching staff to ensure high-quality deliverables and client service. Top Skills: Bill.ComNetSuiteQuickbooks OnlineSage Intacct Wipfli, Remote or Hybrid United States 80K-108K Annually Senior level 80K-108K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Supports revenue forecasting, budgeting, financial modeling, variance analysis, and recurring reporting across utilization, realization, WIP, AR, margins, backlog, and staffing metrics. Partners with accounting, billing, and business teams on close processes, M&A integration, reporting controls, dashboards, and revenue performance insights. Provides recommendations to finance and business leaders to improve planning, identify revenue leakage, and manage cash conversion risks. Top Skills: Excel Arcadia

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn! The Sr Implementation Engineer serves as a fully qualified technical implementation professional responsible for leading complex client implementations, resolving advanced technical issues, and driving successful delivery of Alkami Digital Banking products and third-party integrations. This role applies deep product and implementation expertise to analyze diverse technical challenges, adapt implementation approaches, and support high-impact client onboarding and enhancement initiatives. The position collaborates closely with project managers, engineering, product teams, vendors, and customer stakeholders to ensure technical solutions align with business objectives and operational requirements. The Sr Implementation Engineer operates independently on complex assignments, provides guidance to less experienced team members, and contributes to continuous improvement initiatives that enhance implementation quality, scalability, and client experience.