Entry-Level Network & VoIP Technician

• Assist with the installation, configuration, and maintenance of network switches, routers, firewalls, and wireless access points.
• Troubleshoot basic wired and wireless network connectivity issues.
• Assist with Ethernet cable installation, termination, testing, and troubleshooting.
• Install and organize networking equipment, patch panels, and network racks.
• Perform basic network diagnostics using tools such as ping, traceroute, and IP configuration utilities.
• Assist with configuring network devices and identifying IP addressing or connectivity issues.
• Support the installation and maintenance of computers, workstations, and peripheral devices.

VoIP & Telecommunications Support

• Assist with the installation, configuration, and deployment of VoIP desk phones and related telecommunications equipment.
• Troubleshoot common VoIP issues, including phones failing to register, dropped calls, poor audio quality, and connectivity problems.
• Assist with provisioning and configuring IP phones for business customers.
• Support basic administration of hosted and on-premises VoIP phone systems.
• Assist with configuring phone extensions, voicemail, call forwarding, and basic call routing features.
• Help diagnose network-related voice issues involving DHCP, DNS, Power over Ethernet (PoE), and network connectivity.
• Develop an understanding of SIP (Session Initiation Protocol) and how VoIP communications operate over IP networks.
• Assist senior technicians with telephone system installations, migrations, and troubleshooting.

Technical Support & Documentation

• Respond to basic technical support requests and assist with diagnosing reported issues.
• Document network configurations, troubleshooting steps, equipment installations, and completed service work.
• Communicate technical issues and resolutions clearly to customers and team members.
• Assist senior technicians with network upgrades, system maintenance, and technical projects.
• Follow established procedures, safety guidelines, and IT security best practices.

We are seeking a motivated, dependable, and technically inclined Entry-Level Network & VoIP Technician to join our growing technical team.

This position is ideal for someone beginning their career in Information Technology, computer networking, and telecommunications. The successful candidate will assist with the installation, configuration, maintenance, and troubleshooting of network infrastructure, VoIP telephone systems, and related IT equipment.

Extensive professional experience is not required. We are looking for someone with a foundational understanding of computers and networking, strong problem-solving abilities, and a willingness to learn new technologies.

The selected candidate will receive hands-on experience working with networking equipment, business telephone systems, and IT infrastructure while developing their technical skills alongside experienced professionals., * Basic knowledge of computer hardware, software, and operating systems.

• Foundational understanding of networking concepts, including IP addresses, routers, switches, and wireless networking.
• Familiarity with Windows operating systems and general computer troubleshooting.
• Basic understanding of how devices communicate across a network.
• Ability to follow technical instructions and troubleshoot problems logically.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to work independently on assigned tasks and collaborate with other technicians.
• Strong willingness to learn new technologies, including networking and VoIP telecommunications.
• Dependable, professional, and customer-service-oriented attitude.

Previous professional IT or VoIP experience is not required. Relevant coursework, personal projects, home networking experience, or hands-on technical interests are encouraged.

Preferred Qualifications (Not Required)Networking & IT

• Familiarity with TCP/IP, DHCP, DNS, VLANs, and basic subnetting.
• Basic experience with managed network switches, routers, and wireless access points.
• Exposure to Ubiquiti UniFi, Cisco, or similar networking platforms.
• Understanding of Power over Ethernet (PoE) and its use with network devices.
• Experience with Ethernet cabling, patch panels, and basic network testing equipment.
• Familiarity with Microsoft 365, Windows Server, or basic system administration.

VoIP & Telecommunications

• Basic understanding of VoIP technology and IP-based telephone systems.
• Familiarity with SIP and basic telephone call routing concepts.
• Experience setting up or troubleshooting IP desk phones.
• Exposure to VoIP platforms or equipment such as Yealink, Poly, Grandstream, 3CX, or similar solutions.
• Basic understanding of hosted PBX or cloud-based telephone systems.
• Awareness of how network performance, latency, and packet loss can affect voice quality.
• Familiarity with voice VLANs and Quality of Service (QoS) concepts.

Education & Certifications

• Coursework or technical training in Information Technology, networking, or telecommunications.
• CompTIA A+, Network+, or similar certifications (completed or in progress).
• Personal experience with home labs, computer repair, network equipment, or technical projects.

Ideal Candidate

We believe that technical skills can be developed through training and experience. We place significant value on a candidate’s attitude, reliability, curiosity, and ability to learn.

Our ideal candidate:

• Has a genuine interest in computers, networking, and telecommunications.
• Enjoys troubleshooting technical problems and finding solutions.
• Is comfortable working with both hardware and software.
• Is eager to learn how business networks and VoIP telephone systems operate.
• Can communicate professionally with customers and coworkers.
• Takes initiative, follows instructions, and asks questions when necessary.
• Is organized, detail-oriented, and takes pride in quality work.
• Wants to develop a long-term career in IT infrastructure, networking, or telecommunications., We welcome applicants who are new to the IT and telecommunications industries. If you have a solid foundation in computer technology, enjoy solving problems, and are motivated to develop your networking and VoIP skills, we encourage you to apply.

What We Offer

• Hands-on training and experience with real-world business networks and VoIP telephone systems.
• Opportunities to work alongside experienced IT and telecommunications professionals.
• Exposure to networking, wireless infrastructure, cloud-based communications, and business technology.
• Opportunities for professional development, technical certifications, and career advancement.
• [Company benefits, paid time off, insurance, and other offerings.]