Desktop Support Specialist

The Michelle Martin Group (MMG) is seeking a knowledgeable and customer-focused Desktop Support Specialist for a temporary assignment. In this role, you will provide hardware, software, and technical support to users, helping maintain reliable technology and resolve issues efficiently., * Install, configure, upgrade, troubleshoot, and repair desktops, laptops, printers, mobile devices, and peripherals.

• Support Microsoft Windows and Apple operating systems, hardware, and software.
• Configure devices for wired and wireless networks, network printing, and Microsoft Active Directory environments.
• Provide technical assistance in person, by phone, and through remote support tools.
• Assist with troubleshooting and maintaining classroom computing and audiovisual systems.
• Prioritize issues that directly affect instruction and coordinate with technical support colleagues and Help Desk staff.
• Assess user needs, develop repair plans and timelines, and communicate progress and delays through resolution.
• Maintain accurate support tickets documenting reported problems, troubleshooting steps, and final resolutions.
• Review assigned open tickets daily and keep progress notes current.
• Perform preventive maintenance and maintain required antivirus, inventory, safety, and other software.
• Follow established security policies, software licensing requirements, and departmental procedures.
• Maintain accurate equipment inventory and maintenance records, including locations, transfers, and surplus.
• Coordinate warranty repairs, replacement parts, and on-site services with vendors, including overseeing visiting repair technicians.

• High school diploma or GED.
• Valid driver’s license.
• Considerable experience troubleshooting, repairing, installing, upgrading, and networking computing hardware, software, and peripherals.
• Experience connecting devices to wired and wireless networks and working in Microsoft Active Directory environments.
• Considerable experience supporting Microsoft operating systems and software.
• Considerable experience supporting Apple operating systems, hardware, and handheld devices.
• Demonstrated troubleshooting and repair skills for desktop computers, printers, and peripherals.
• Strong communication and documentation skills.
• A positive customer-service approach.

Preferred (Nice to Have)

• Bachelor’s degree or equivalent training and experience in a professional IT support environment.
• A+, Network+, Dell, Apple, JAMF, Crestron, or other relevant technical certifications.
• Experience with systems management, ticket-tracking, and remote desktop software.
• Ability to work effectively independently and as part of a team.
• Experience supporting a diverse population in a higher-education environment.

Requirements

• Selected candidates must successfully pass a background check prior to starting employment.
• This position requires frequent lifting of items weighing up to 50 pounds and occasional lifting of items weighing more than 50 pounds.
• Duties also involve frequent pushing, pulling, sitting, bending, walking, reaching, and repetitive motions, with occasional standing and climbing.
• Duties may be performed at multiple assigned locations. Occasional work outside regular workday hours may be required.

• Medical, Dental, and Vision (FT Employees working 30+ hours weekly)
• Paid Time Off (PTO)
• Paid Training
• Direct Deposit
• 401(k) Retirement Plan

Benefits are subject to applicable eligibility requirements and waiting periods.

The Michelle Martin Group (MMG) is a certified WOSB (Woman-Owned Small Business) and MBE (Minority Business Enterprise) staffing and workforce solutions firm specializing in providing top-tier talent to organizations across various industries. With a strong commitment to excellence, integrity, and community impact, we partner with businesses, government agencies, and educational institutions to deliver high-quality staffing solutions. Our expertise in temporary, contract, and direct-hire placements ensures that both our clients and job seekers receive the best possible experience.

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.