ServiceNow Release Manager

The Release Manager is responsible for working within a fast paced, Agile team to support the management of requirements, promotion of update sets from one environment to the next, design, integration, and delivery of new functionality in support existing frameworks in the AWS Cloud.

Primary Responsibilities

The successful candidate primary responsibility will:

• Plan and guide cross functional teams in executing project tasks using the principles of Lean Agile development. Additionally, this position will play a pivotal role in collaborating with Product Owners, requirements team, development teams, and other stakeholders to mitigate dependencies, incorporate strategies to address technical debt, and implement configuration and code.
• Collaborate with process owner(s), technical leads, and a variety of process stakeholders.
• Release manager is responsible for all minor and significant releases.
• Have excellent analysis, communication and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer.
• Lead and own the established release management process, including the assessment, analysis, planning and design of release packages, update sets and assessment of risk.
• Drive cross-team, functional impediments, planning, collaboration, and coordination.
• Help the release team escalate and remove impediments.
• Lead teams: provide coaching on the release process to help resolve process issues.
• Ability to build product roadmap in Jira.
• Experience developing metrics and reports for tracking sprint, project, and overall program execution.
• Proven track record in implementing Agile methodologies to improve software delivery.
• Excellent stakeholder management and ability to manage their demands.
• Working closely with End Users, Software, Data, and DevOps Engineers, and Data Scientists.
• Assisting in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Identifying the ‘As-Is’ process and working with the Product Owner, SMEs, and developers to create the ‘To-Be’ process.
• Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.
• Develop business process maps using a standard methodology and toolset.
• Collaborating with colleagues to monitor and report technical variances; facilitating resolution of technical issues that adversely impact successful product delivery.
• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas.
• Asking questions & raising concerns as soon as possible without being prompted
• Employing exceptional problem-solving skills, * Serve as the central point of coordination for AI initiatives across multiple development teams and programs.
• Coordinate dependencies between teams to ensure AI capabilities are developed and implemented consistently.

• Facilitate collaboration between developers, architects, product owners, cybersecurity, and operational stakeholders. *

• Develop and maintain an integrated AI roadmap encompassing initiatives across all participating teams.
• Track AI-related user stories, sprint commitments, milestones, and deliverables across teams.
• Ensure AI initiatives comply with applicable cybersecurity, data protection, and governance requirements.
• Provide leadership with consolidated status reporting across all AI initiatives.
• Coordinate demonstrations and stakeholder feedback sessions for emerging AI capabilities
• Identify opportunities to expand successful AI solutions across additional teams.
• Track adoption, operational effectiveness, and measurable benefits of deployed AI capabilities
• Process Improvements.
• Project Management.
• Resource Management
• Risk Management
• Experience with DISA and DoD Networks.
• Experience with cloud-based AWS services· Experience with cloud-based - specifically AWS - enterprise implementations· Experience with big data applications
• Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation
• Experience with Elastic / Kibana· Understanding of network routing devices and network device configurations

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares.

• Requires a US Citizenship.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ upon start.
• Bachelor’s Degree with 8 - 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Experience in Process Mapping
• Experience in architecture, design, develop, and delivery of data driven operations capabilities, within a DoD environment.
• Experience identifying and tracking related project task dependencies, risks & possible mitigations.
• Experience estimating level of effort (hrs./days/resources) to feed a projected project schedule.
• Experience working with a highly technical team and in a dynamic, fast-paced environment.
• Experience with JIRA, Xray, Confluence and Git repo
• Strong written and verbal communication skills are required to collaborate with customer representatives, domain experts, systems engineers, and architects.
• Candidate to be able to work with strict deadlines.
• Ability to work well/collaborate with people from many different disciplines with varying degrees of technical experience.
• Knowledge of CI/CD pipelines and practices to assist in automating releases.
• High attention to detail and accuracy.
• Ability to manage multiple releases simultaneously.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.