Sr. AV & IT Support Technician

• Provide senior-level support and escalation coverage for AV, conferencing, collaboration, and end-user technology issues.
• Step in as needed to support broader end-user and operations functions including computer imaging, workstation deployments, monitor setup, peripherals, hardware swaps, and general IT troubleshooting.
• Support special projects and broader end-user technology initiatives, approximately 20% of the role.
• Partner closely with AV, end-user support, infrastructure, engineering teams, vendors, integrators, and MSP resources.
• Support and troubleshoot enterprise-grade Unified Communications endpoints including Zoom Rooms and Logitech endpoints, with working knowledge of AV&C platforms such as Q-SYS.
• Troubleshoot audio/video signal flow, cameras, displays, control systems, and AV-over-IP environments, escalating highly complex issues when appropriate.
• Support audio mixer boards, DSPs, microphones, PTZ cameras, camera/video switchers, LED walls, and executive meeting spaces.
• Diagnose network-related AV issues involving TCP/IP, VLANs, DHCP, DNS, QoS, and general connectivity.
• Provide hands-on technical support for executive meetings, events, interviews, and other high-visibility business functions.

• Strong senior-level enterprise AV support experience, with exposure to Tier 3 troubleshooting and escalations.
• Strong working experience with Zoom Rooms and familiarity with Zoom administration.
• Hands-on experience with Logitech environments and working knowledge of Logitech Sync and Q-SYS.
• Solid understanding of AV signal flow and AV-over-IP concepts.
• Working experience with professional audio, DSPs, cameras, and video switching.
• Strong networking fundamentals and the ability to quickly isolate AV, platform, network, and endpoint issues.
• Hands-on experience supporting end-user technology including computers, monitors, peripherals, workstation setup, imaging, and general desktop support.
• Comfortable supporting AV escalations while also moving into broader day-to-day IT support as business needs shift.
• Experience supporting executive-facing, event-driven, or highly visible corporate environments.

MMD Services is partnering directly with one of the most prestigious and influential firms in global financial markets to add a Senior AV & IT Support Technician to a small, highly visible technology team based in their Miami Office

This is a high-performance, high-visibility environment known for elite talent, sophisticated technology, and exceptionally high standards. You’ll work directly with senior executives, global business leaders, and other high-profile stakeholders where reliability, discretion, and technical excellence matter. You’ll operate independently and as part of a broader global team, with real ownership over AV standards across offices.

This is an onsite role 5 days per week in Miami, offers long-term stability, above-average compensation, and opportunity for advancement. Free catered breakfast, lunch & snacks!!