IT Project Manager | Schulte Hospitality Group

The Project Manager provides hands-on project management and PMO support for SHG’s technology transformation, with an initial focus on the multi-system implementation program centered on Microsoft Dynamics 365 Business Central. This role owns the integrated project plan, coordinates internal teams and implementation partners, drives deliverable accountability, and manages dependencies, risks, decisions, and rollout readiness across a large, multi-property portfolio. In addition to systems implementation, the position supports other major technology and finance initiatives as priorities evolve. The role is accountable for disciplined execution and transparent reporting, while accounting policy, technical architecture, and final investment and go-live decisions remain with the appropriate functional leaders and executive sponsors., Program Planning & PMO Execution

• Own and maintain an integrated program plan covering scope, milestones, deliverables, accountable owners, resource needs, dependencies, and phased property and entity rollouts.
• Manage the critical path; distinguish planning assumptions from confirmed commitments and update schedules as vendor timelines, design decisions, and readiness change.
• Coordinate project capacity with month-end close, budget season, year-end reporting, and other operational commitments; surface conflicts and recommend sequencing or resource adjustments.
• Establish consistent project governance, working-session agendas, action tracking, decision logs, and document repositories; drive follow-through rather than simply recording status.

Systems Implementation & Cross-Functional Coordination

• Coordinate Business Central and related workstreams, including Ottimate, ProfitSword, Workiva, banking automation, payroll integrations, procurement interfaces, and balance sheet reconciliation tools, as applicable to approved scope.
• Maintain a cross-system dependency and integration inventory covering chart-of-accounts and dimension mapping, data conversion, reporting, approvals, and cutover requirements.
• Coordinate independent solution validation and partner handoffs; track decisions on components to retain, remediate, or redesign before downstream processes and training are finalized.
• Partner with Accounting, Finance, Treasury, IT, Operations, and subject matter experts to coordinate requirements and deliverables for core accounting, Fixed Assets, Project/CapEx, reporting, and applicable UK and non-hotel entity needs.

Vendor, Scope & Cost Accountability

• Track implementation-partner and vendor commitments against approved statements of work, requirements, gap inventories, acceptance criteria, and delivery dates.
• Coordinate scoping, proposals, estimates, and change requests; document schedule, cost, and resource impacts and obtain required approvals before scope changes are implemented.
• Maintain visibility into approved budgets, actual project spend, outstanding commitments, and estimated cost to complete; flag variances and support leadership decisions.
• Escalate missed commitments, unresolved scope questions, and handoff gaps with clear owners, recovery actions, and decision requests.

Testing, Change Management & Rollout Readiness

• Coordinate integration testing, user acceptance testing, parallel testing where required, defect tracking, retesting, and documented functional-owner sign-offs.
• Manage readiness checklists for design, data, integrations, reporting, security and approvals, process documentation, training, and support; prepare evidence-based go/no-go recommendations for leadership.
• Coordinate SME and super-user preparation, training schedules, SOP and month-end checklist completion, and stakeholder communications with functional owners.
• Manage wave-level cutover plans, contingency arrangements, hypercare coverage, issue triage, and transition to steady-state support; capture lessons learned and apply them to subsequent waves.

Risk, Issue & Executive Reporting

• Maintain an active risk, assumption, issue, and dependency (RAID) log with mitigation plans, accountable owners, and escalation triggers.
• Provide concise executive and steering-committee updates on progress, critical-path changes, readiness, costs, unresolved decisions, and actions required.
• Escalate material blockers promptly and present practical options and tradeoffs without compromising financial reporting quality or operational controls.

Broader IT, Accounting & Finance Initiatives

• Provide project management support for other large initiatives assigned by Accounting and Finance leadership, including process standardization, shared-services development, close and reconciliation improvements, reporting enhancements, automation, and portfolio transitions.
• Define project charters, scope, success measures, milestones, governance, and handoff requirements with sponsors and functional owners.
• Coordinate cross-functional execution and adoption; track agreed benefits and completion criteria and ensure ownership transfers to the ongoing operating team.

• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or a related field, or equivalent relevant experience.
• 5+ years of progressive project or program management experience, including ownership of complex ERP or financial systems implementations through go-live and stabilization.
• Experience managing multiple workstreams, third-party implementation partners, scope changes, budgets, and executive governance.
• Experience with Microsoft Dynamics 365 Business Central or a comparable ERP strongly preferred.
• Accounting and Finance transformation, multi-entity or multi-property operations, and hospitality experience strongly preferred.
• PMP or comparable project management certification preferred.

Technical Skills

• Proficiency with project planning and collaboration tools such as Microsoft Project/Planner, Asana, or Smartsheet; strong Excel, Teams, SharePoint, Word, and presentation skills.
• Strong command of integrated scheduling, critical-path analysis, dependency management, RAID logs, change control, and readiness tracking.
• Working understanding of financial processes, including general ledger, AP, treasury, close, reconciliations, fixed assets, and financial reporting; familiarity with GAAP and USALI concepts a plus.
• Ability to coordinate requirements, data mapping and conversion, integration testing, UAT, defect resolution, and cutover activities with business and technical owners.
• Ability to develop clear dashboards, cost tracking, decision papers, and executive-ready status reports., * Process Improvement: Identifies execution gaps and supports practical improvements that strengthen accuracy, scale, and control.
• Systems Acumen: Understands financial-system interdependencies and partners effectively with Accounting and IT on requirements, testing, and readiness.
• Commitment to Task: Demonstrates dependability and urgency about results; takes responsibility for outcomes and overcomes obstacles.
• Communication Skills: Presents ideas, risks, and decisions clearly to varied audiences; actively listens and responds effectively.
• Managing Execution: Manages multiple projects, prioritizes effectively, and coordinates resources to meet goals while protecting quality.
• Teamwork: Works cooperatively across Accounting, Finance, IT, Operations, and external partners to accomplish shared goals.

What’s in it for you? When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match for eligible associates

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!, Compensation: 115,000-125,000+ Bonus

Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.