Microsoft Cloud & Dynamics 365 Specialist

· Manage day-to-day Microsoft CSP/Partner Center activities, including customer tenant relationships, subscriptions, license provisioning and changes, renewals, and issue escalation.

· Help the client maintain Microsoft partner-program skilling and certification requirements; track credentials, expirations, and progress against relevant partner designations.

· Own day-to-day Microsoft Teams administration and support, including Teams configuration, users, policies, meetings, channels, collaboration settings, and integration with SharePoint, OneDrive, and other Microsoft 365 services.

· Administer and troubleshoot Microsoft 365 collaboration across Teams, SharePoint, OneDrive, and Outlook, including permissions, user access, and customer adoption issues.

· Configure, support, troubleshoot, and enhance Dynamics 365 applications, particularly Sales, Customer Engagement, CRM workflows, security roles, data management, and Microsoft 365 integrations.

· Gather client requirements, document solutions, coordinate implementation tasks, test changes, and support customers after deployment.

· Maintain clear work plans, technical notes, ticket records, status updates, and follow-up items; proactively identify issues and opportunities for improvement.

· Work with internal staff, Microsoft support, and outside technical resources on escalations and more advanced implementations. Responsibilities will be prioritized according to client needs and available hours; specialized projects may be assigned to additional resources.

· Identify opportunities to improve clients’ use of Microsoft products, including licensing efficiency and additional services.

Secondary Responsibilities - Client Account Support

· Assist with maintaining assigned client accounts, including ongoing communication, service coordination, and administrative follow-up.

· Support accurate client billing by verifying that Microsoft licenses, subscriptions, and delivered services are properly reflected in invoices.

· Monitor outstanding invoices and coordinate courteous, timely follow-up with clients regarding payment status, in collaboration with management or accounting.

· Maintain organized client account records and escalate unresolved billing or account issues to management as appropriate.

They are seeking a self-motivated, highly organized Microsoft professional to support our Microsoft Cloud Solution Provider (CSP) business and client environments on a part-time, remote basis, averaging 10-15 hours per week as a 1099. Strong, hands-on experience with Microsoft Teams and Dynamics 365 is essential. This practical, client-facing role requires someone who can independently manage assigned work, troubleshoot issues, and provide dependable support across multiple Microsoft customer environments., · Approximately 3-6 years of meaningful hands-on Microsoft ecosystem experience (or equivalent demonstrated capability); extensive director-level experience is not required.

· Demonstrated, hands-on Microsoft Teams administration and Dynamics 365 CRM/Customer Engagement configuration and support experience. Both are core requirements, not optional skills.

· Proven ability to diagnose user issues and implement changes in Teams and Dynamics 365 rather than solely managing others who do the technical work.

· Experience with Microsoft CSP operations, Partner Center, or management of customer tenants and licensing; direct CSP experience strongly preferred.

· Active Microsoft certifications relevant to Microsoft 365, Teams, and/or Dynamics 365. Preference is given to credentials that satisfy Vetica’s specific Microsoft Partner Center skilling requirements; certification eligibility will be verified during selection.

· Excellent organizational skills, attention to detail, customer communication, independent problem-solving, and ability to manage competing priorities.

· Availability for scheduled client meetings and timely responses to time-sensitive support needs during mutually agreed-upon U.S. business hours.

· Ability to explain technical matters clearly to customers and follow work through to completion.

Preferred, Not Required

· Additional Dynamics 365 modules (such as Customer Service or Business Central), Dataverse customization, and deeper integrations beyond core CRM configuration.

· Power Apps and Power Automate; ability to create or improve business workflows.

· Experience with Azure, Entra ID, Intune, Microsoft security tools, or Microsoft Business Central.

· Programming or scripting exposure (PowerShell, JavaScript, C#, SQL, or APIs).

· Prior employment with a Microsoft partner or reseller and experience supporting multiple customer environments.

Microsoft Certification Expectations

· Candidates should provide the names of all active Microsoft certifications, credential IDs or verification links where available, and renewal/expiration dates, as applicable.

· Specific required credentials will be confirmed against Vetica’s current Partner Center solution-area designations and skilling needs.

· Relevant Microsoft 365/Teams and Dynamics 365 certifications receive priority. Power Platform and Azure certifications are useful additional qualifications but do not replace required credentials for Vetica’s designations.

· Microsoft Teams administration, collaboration support, customer licensing, and Partner Center activities are handled accurately and promptly.

· Client issues and implementation tasks are tracked accurately with dependable communication and follow-through.

· Vetica has clear visibility into certification coverage, upcoming renewals, and gaps affecting partner qualification.

Pay: $65.00 - $75.00 per hour

Expected hours: 10.0 - 15.0 per week

Application Question(s):

• Are you open to working as a 1099 or C2C?
• Please confirm the hourly rate of $65 to $75 is within your target salary range.

AnchorPoint Solutions is supporting a small government contractor in idenifiying a Microsoft 365 and Dyanmics Professional.