IT Program/Project Manager (infrastructure) - Contract

• Solid understanding of IT infrastructure and project management principles
• Coordinate the operation of departments to confirm that assigned programs are completed according to specifications, budgets, and timelines
• Aligning deliverables to program and project outcomes
• Proactively take steps to minimize delays in delivery
• Manage risks and issues and take corrective measures
• Follows outlined program management processes to manage the overall scope, planning, business requirements, implementation and delivery of software updates to assigned programs.
• Schedules product release timelines with IT department. Coordinates product development schedules and releases to production.
• Provides day-to-day management and coordination of deliverables, issue tracking, and compliance issues for assigned programs. Ensure timely delivery of reports. Communicate to both internal and external clients on status, schedules, and changes.
• Coordinates the efforts of multi-disciplinary teams throughout various stages of the program development life-cycle. Manages moderately complex projects from start to finish and effectively leads project teams comprised of multiple business units.
• Defines metrics to effectively measure the success of program and service processes and deliverables.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BSc/BA in computer science, engineering or related field and 6+ years’ experience or equivalent combination of education and work experience as an Infrastructure Program or Project Manager.

Computer Skills

• Intermediate to advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)
• Intermediate knowledge of MS Project and Visio
• Intermediate knowledge of Jira
• Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)
• Demonstrated ability to learn new software tools

Skills that are desirable but not required:

• SQL query development/experience with database browsing software
• Excel macro programming

Certificates, Licenses, Registrations

PMP or other project management certification, desired, but not required.

Other Skills and Abilities

• Excellent communication skills (written/verbal).
• Proven ability to plan and facilitate effective meetings.
• Skilled at business requirements gathering and ability to prepare and maintain detailed project plans
• Ability to manage multiple projects simultaneously and prioritize competing demands.
• Advanced presentation skills with the ability to present information at varying levels of abstraction depending on audience
• Good organization skills and attention to detail.
• Basic process improvement skills (e.g. tools and practices from agile, lean, six sigma)
• Basic to intermediate product management skills
• Must have strong problem-solving skills to handle: (1) problems that span a single area (2) problems that span multiple areas, and (3) ability to facilitate across functional teams to develop solutions
• Ability to effectively participate on and influence cross-functional as well as virtual teams including remote participants.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.