The Global Product Quality and Reliability Team creates broad visibility for the Technology Product and eXperience (TPX) organization and leadership up to the President of TPX into the technical performance and quality of our Entertainment products and infrastructure. The team works globally with end-to-end engineering and operations groups across TPX to drive continuous improvement in the reliability and customer experience of products, especially in areas requiring multi-faceted analysis, viewpoints, and programs. You will be responsible for reviewing data, performing analyses, facilitating meetings, and preparing weekly presentation materials to inform and solicit feedback from internal stakeholders about the quality of our Television products, and critically, what teams are doing to better those products.

Core Responsibilities:

• Data/Business Analysis, Metrics Creation & Monitoring
• Understands data reporting nuances to make meaningful data comparisons and relevant charts as needed
• Works with analytics teams and /or directly performs analysis and data reviews to identify trends and drivers of reliability in program scope
• Understands relevant end to end metrics including data pipelines, dependencies, and services
• Perform ad hoc analysis in support of Sr. Manager and technical working group

Technical Inclination Keeps abreast of new developments in relevant technologies, data analytics and machine learning, agile practices, program management best practices, and relevant industry standards

Stakeholder Management

• Identifies, confirms, and obtains participation from required cross-functional teams including other TPX organizations including various Video and Entertainment Platform and Product teams, RDK Engineering, Reliability Engineering, Network Engineering, CX, and Field Ops teams
• Provides consultative function to TPX, Business, and Field teams on process and customer experience improvement
• Acts as a program point-of-contact for management stakeholders
• Consistent exercise of independent judgment and discretion in matters of significance and sensitive information

Data Analysis, Leadership, Analysis Skills, Customer Experience, Continuous Improvement, Process Improvement, Reliability Engineering, Television Broadcasting, Presentation/Verbal Skills, Data Analysis, * A solid educational foundation to learn about the technology used to deliver our products and serve our customers

• A high level of intellectual curiosity and drive to learn independently as well as through others
• Hard skills for exploring data (Excel, SQL, Tableau, ELK stack), clear written / verbal communications, and ability to create crisp PowerPoint slides for executive audiences
• Great soft skills, positive attitude, and ability to work collaboratively
• Persistence to ask questions, solve problems, work through barriers, and continually innovate how we work
• Consistent focus on delivering better reliability and customer experience, * Bachelors Degree or equivalent experience
• 2+ years of experience with Microsoft Excel, PowerPoint, and Word
• Experience with JIRA ticketing, Tableau, and Splunk or ELK reporting
• Familiarity with SQL and/or other query languages

ESJ