IT Support & Systems Administrator

Proceed Legal is seeking an IT Support & Systems Administrator to provide responsive technical support and help maintain reliable, secure technology across our offices. This role combines hands-on help desk support with systems administration, device management, and networking.

We’re looking for someone who enjoys solving problems, communicates clearly, and takes ownership of issues from initial request through resolution. Candidates must be based in the Los Angeles area and able to travel to all company offices as needed.

What You’ll Do

• Provide onsite and remote technical support for employees, troubleshooting hardware, software, account access, connectivity, and peripheral issues.
• Manage support requests through Jira, keeping tickets organized and employees informed.
• Administer and support Microsoft 365 and Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Configure, deploy, and manage Windows devices using Microsoft Intune and Windows Autopilot.
• Support employee onboarding and offboarding, including workstation setup, account provisioning, access changes, and equipment recovery.
• Perform day-to-day systems administration, including updates, troubleshooting, and access management.
• Troubleshoot wired and wireless networks, including TCP/IP, DNS, DHCP, VLANs, and VPN connectivity.
• Configure, maintain, and troubleshoot Ubiquiti network hardware, including access points, switches, and gateways.
• Support Fortinet FortiClient VPN connections and FortiGate firewalls.
• Maintain clear technical documentation, equipment inventories, and support procedures.
• Travel to company offices for installations, maintenance, troubleshooting, and other onsite support needs.

• Professional experience in IT help desk or desktop support, with hands-on systems administration experience.
• Experience with Jira and the Atlassian product suite.
• Strong working knowledge of Microsoft 365, Microsoft Office applications, and Windows operating systems.
• Hands-on experience with Microsoft Intune and Windows Autopilot.
• Practical networking experience and a methodical approach to troubleshooting.
• Experience supporting Ubiquiti networking hardware.
• Experience with Fortinet VPN clients and firewalls.
• Strong customer service skills and the ability to explain technical issues in straightforward language.
• The ability to prioritize competing requests, work independently, and follow through on commitments.
• Careful attention to security, confidentiality, and proper handling of company information.
• Residence in the Los Angeles area and availability to travel to all company offices as needed., * Experience supporting multiple office locations.
• Experience in a legal or professional services environment.
• Familiarity with Microsoft Entra ID, Active Directory, and identity and access management.
• Experience maintaining knowledge bases and documentation in Confluence.
• Relevant Microsoft, networking, or IT support certifications., * Microsoft Entra ID: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• identity and access management: 1 year (Preferred)

• Proceed Offers Our Team Members Excellent Benefits
• Diverse, affordable healthcare options
• Company-matched 401(k) contributions
• Generous paid time off beginning on your start date
• Company-paid life and disability insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employee Assistance Program (EAP)
• Comprehensive training and opportunities for career growth

Pay: $85,000.00 - $100,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance