Network Administrator Tier 2

The Tier 2 Network Administrator supports the Tier 3 Network team by assisting in the maintenance, monitoring, and basic troubleshooting of network systems. This role is responsible for verifying configurations, managing vendor communications, and coordinating with internal teams to resolve network-related issues. The Tier 2 Administrator plays a key role in ensuring network reliability and performance while escalating complex issues to Tier 3 or Tier 4 staff as needed. The schedule for this position is Wednesday thru Sunday 11 am-7 pm.

Responsibilities

· Assist in network assessments and documentation of requirements

· Verify network hardware/software configurations against approved standards

· Perform basic troubleshooting of routers, switches, firewalls, and other network devices

· Monitor network performance and escalate anomalies to Tier 3 staff

· Coordinate with vendors and internal teams to resolve service issues

· Maintain accurate records of network incidents, changes, and resolutions

· Support user account administration and access control

· Assist with client device setup and connectivity issues

· Monitor system logs and report authentication or hardware anomalies

· Apply routine security patches under guidance from Tier 3 staff

· Utilize network monitoring tools to identify performance or security issues

· Maintain clear and professional communication with technical and non-technical stakeholders

· Basic understanding of network protocols and troubleshooting techniques

· Familiarity with network hardware (routers, switches, firewalls)

· Ability to follow documented procedures and escalate appropriately

· Strong organizational and documentation skills

· Effective communication and collaboration skills

· Exposure to network monitoring and ticketing systems

· Interest in learning network automation and scripting

Education and Experience

· Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred)

· 2-3 years of experience in network support or administration

· Experience working with network hardware and basic configuration tasks

· Exposure to regulated or secure environments is a plus

· Entry-level certifications (e.g., CompTIA Network+, Cisco CCNA) preferred

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance