Information Technology Specialist

The IT Specialist provides direct technical support to employees across all company locations and involves a mix of Level 1 and Level 2 support requests. The IT Specialist serves as the primary point of contact for IT support requests, diagnosing and resolving issues involving computers, software applications, user accounts, and network connectivity. They will assist the Director of IT with network (Ubiquiti), server, and technology projects. The IT Specialist is expected to work on-site and travel between all company locations as needed to provide hands-on technical support.

General Responsibilities and Duties:

• Respond to requests by phone, email, and ticketing system; assess impact and urgency, communicate progress, document work, and close tickets after confirming resolution.
• Diagnose and resolve Windows desktop and laptop issues, common software problems, peripheral failures, printing and scanning issues, and company mobile device problems.
• Support Microsoft 365 services (Entra, Intune, Exchange, Defender, OneDrive, SharePoint, etc.) and business applications, including user access, email, file access, and routine application troubleshooting.
• Set up, deploy, update, and replace computers, software, printers, and other equipment; support employee onboarding, offboarding, password resets, and approved permission changes.
• ·Troubleshoot/resolve Wi-Fi, LAN, VPN, shared drives, and network printing issues; identify the source of a problem and restore service within assigned procedures.
• Assist with network equipment configuration, connectivity checks, server maintenance, system updates, and planned changes under the direction of the Director of IT.
• Test new hardware, software, and updates before broader deployment; document issues and help reduce disruption to employees.
• Maintain accurate asset configuration, and support documentation; identify recurring problems and recommend practical improvements to standards and procedures.
• Follow company security policies, protect access and company information, and promptly escalate suspected security incidents or outages.
• Provide hands-on technical support at company locations and coordinate with vendors when needed to resolve assigned issues.
• Other duties as assigned

• Ability to troubleshoot MS Windows, Microsoft 365, printers, iOS-based mobile devices, and basic wired and wireless connectivity with limited supervision.
• Ability to research, configure, and troubleshoot new or unfamiliar technology systems as business needs arise.
• Ability to troubleshoot and report on connection issues involving televisions, cameras, wireless access points, network connections, and other technology.
• Working knowledge of IP addressing, DNS, DHCP, and common network troubleshooting methods.
• Clear written and verbal communication, strong service skills, and the ability to prioritize competing requests and explain technical issues to nontechnical employees.
• Ability to document work accurately, follow change and security procedures, and recognize when an issue should be escalated.
• Valid driver’s license and reliable transportation for regular travel between company locations., * High school diploma or equivalent and practical experience supporting computers, users, and business applications; equivalent combinations of education, training, and experience are welcome.
• Two or more years of hands-on IT support experience, including desktop support and basic network fieldwork such as troubleshooting wired and wireless connections, switches, access points and other network-connected devices., preferred.
• Experience in a multi-location business and familiarity with ticketing systems; CompTIA A+ or Network+ certification, preferred.

Physical Requirements:

• Ability to bend, stoop, kneel and work in various positions while servicing technology.
• Able to sit for prolonged periods of time.
• Ability to safely lift and carry up to 50 lbs.
• Ability to climb up and down ladders safely, * hands-on information technology support: 2 years (Required)

Ability to Commute:

• Ottsville, PA 18942 (Required)

• Medical Insurance
• Dental Insurance
• Vision insurance
• Company sponsored Life Insurance
• Company sponsored LTD Insurance
• Employee Assistance Program (EAP)
• 401k with a company match
• Paid time-off
• Employee discounts

Benefit Conditions:

• Some benefits may have a waiting period or hours requirement.
• Only full-time employees eligible for health insurance and paid time off.

Schedule:

• Monday through Friday with occasional weekend or evening hours as needed; minimum 45 hours per week
• Pay Range: Salaried, Commensurate with experience, * 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance