Desktop Support Specialist

BLUE PACIFIC RE INC

Ringgold, GA, United States

about 1 month ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$49,920.0 - $58,240.0

Working hours

Regular working hours

Job source

Microsoft Windows Active Directory Desktop Computing Networking Basics Software Engineering Software Troubleshooting Peripherals Laptops

Provide Level 1 technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents.

Responsibilities

· Provide support via phone, email, and ticketing tools.

· Troubleshoot Windows, desktops, laptops, printers, and applications.

· Assist with Microsoft 365, Active Directory, and password/access issues.

· Install and configure hardware, software, and peripherals.

· Document and resolve tickets within SLA; escalate complex issues as needed.

· 1-3 years of desktop/technical support experience.

· Knowledge of Windows, Microsoft 365, Active Directory, and basic networking.

· Strong troubleshooting and communication skills.

· CompTIA A+ or equivalent certification is a plus.

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